customer experience management
What is Customer Experience Management (CXM)?
There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional…
Five common myths about OpenText TeamSite explained
OpenText™ TeamSite™ has come a long way in recent years, but there are a few lingering myths about its capabilities. Here are five of the…
What constitutes a complete intelligent forms platform?
Having an intelligent forms platform can help your organization on its journey to digital transformation, but not all solutions are designed to meet your specific…
Partena Professional increases productivity and efficiency with OpenText Exstream and Output Server
Partena Professional is a service provider that provides support for administrative processes and human resources policies. This large Belgian group serves more than 200,000 companies…
Analyst’s view: OpenText named a leader
OpenText™ is thrilled to be recognized by Gartner as a Leader in the 2018 Magic Quadrant for Web Content Management. In its annual review, Gartner…
Want less churn? It’s time you knew your customer better
As a credit card provider, you’ve got less than a six-month window to win your customer over. If your customer doesn’t use your credit card…
What’s holding back operational excellence in the utility sector?
Once upon a time, the utility industry was a relatively simple place to be. It was all about the safe and consistent generation and distribution…
Top tips to ensure a smooth migration to EIM managed services
So, you’ve decided to deploy managed services for your EIM systems. Although you know your organization is ready for EIM managed services, you’re worried about the many…
Five reasons to choose OpenText Exstream for Salesforce
OpenText Exstream™ has consistently been recognized by analysts as a leader in the Customer Communications Management (CCM) space for over 10 years. Indeed, OpenText™ was…
If I receive one more irrelevant voucher…
It seems that every week companies are trying to secure my loyalty with great discounts and vouchers. They would be great if they reflected my…
Three ways to simplify your digital content supply chain
Sharing and collaborating on large media files, especially with partners and clients outside your organization, can be a challenge for anyone involved in the provisioning…
Better together – Digital media collaboration made simple
Marketers, we feel your pain. You’re constantly juggling multiple projects and deadlines, working with multiple people across different departments or external agencies, and navigating complex…
The importance of consumer IAM in the world of the ‘digital-savvy’ customer
Consumer Identity and Access Management (CIAM), also known as B2C IAM, is still relatively new but it is rapidly becoming a ‘must have’ for any…
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