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customer experience management

Uncovering trends in customer experience management

Rising interest rates. Record inflation. Skyrocketing energy prices. Recession jitters. Labor shortages. In the context of the current landscape, what should customer experience leaders focus…

August 3, 2023 2 minutes read
Introducing the largest coordinated release in OpenText history

Introducing the largest coordinated release in OpenText history

Today’s market-disrupting technologies are driving new and exciting opportunities to transform the way we live our personal lives, the way we do business, and the…

July 10, 2019 9 minutes read
Announcing OpenText Experience EP6

Announcing OpenText Experience EP6

Exceptional customer experiences set apart enterprises from their competition. To pave the way to success, marketers and lines of business need solutions that augment their…

July 10, 2019 5 minutes read
Transforming customer experience with OpenText and Salesforce

Transforming customer experience with OpenText and Salesforce

The summer of 2019 sees our product relationship with Salesforce® take a giant step forward. We are strengthening our OpenText™ solutions for customer experience to…

July 10, 2019 3 minutes read
What’s new in OpenText LiquidOffice EP6

What’s new in OpenText LiquidOffice EP6

Every day, customers and employees enter information on forms. Regardless of how they are created, distributed and captured, whether on paper or in electronic documents,…

July 10, 2019 4 minutes read
What’s new in OpenText TeamSite EP6

What’s new in OpenText TeamSite EP6

Keeping up with the pace of business on an enterprise website can be stress-free, or at least less stressful, when you extend your personal bandwidth….

July 10, 2019 4 minutes read
Achieving digital transformation in the insurance industry

Achieving digital transformation in the insurance industry

Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While executives see transformation as essential,…

April 22, 2019 5 minutes read
Fédérale Assurance implements customer communications strategy with OpenText

Fédérale Assurance implements customer communications strategy with OpenText

Each year, Belgian insurer Fédérale Assurance produces up to 10 million pages of customer communications relating to its financial investment products and insurance offerings, including…

April 5, 2019 2 minutes read
Editorial Judgement

Editorial Judgement

For anyone who writes, an editor helps make the final product better. A good editor is not just spell-check and grammar police (although still essential)….

April 1, 2019 3 minutes read
The decline and regeneration of print news publishing

The decline and regeneration of print news publishing

As online news sources become increasingly available to anyone with a smart device, we continue to see the decline of print newspapers and magazines. According…

March 25, 2019 4 minutes read
Pulling an Uber: Customer experience in Financial Services

Pulling an Uber: Customer experience in Financial Services

Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as universal references for all products…

March 12, 2019 5 minutes read
How to beat the creative content crunch

How to beat the creative content crunch

With the demand for creative content to support an ever-increasing volume of campaigns and programs on the rise, marketers turn to digital asset management (DAM)…

February 21, 2019 2 minutes read
Five common myths about OpenText TeamSite explained

Five common myths about OpenText TeamSite explained

OpenText™ TeamSite™ has come a long way in recent years, but there are a few lingering myths about its capabilities.  Here are five of the…

February 20, 2019 3 minutes read

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