customer experience management
- Technologies
I’m worried about information leaks. How can I securely share my files?
The internet was born to connect us to each other and to the information we need. And somewhere along the…
Read more » - Technologies
The stepping stones of the customer experience journey
I love to hear my parents tell stories from their younger days. One of my favorites is about an incident…
Read more » - Technologies
OpenText Qfiniti named back-to-back WFO Provider of the Year
It’s not easy to stand out in a competitive contact center and customer experience market, but every once in while…
Read more » - Technologies
It’s time to rethink EIM in the automotive sector
At our recent OpenText™ Enterprise World 2018, there was a great deal of talk about two things: how companies have…
Read more » - OpenText World
Learning made easy
“Great education is a combination of a supporting environment, dedicated teachers and students who take joy in learning.” Hermann J.…
Read more » - Technologies
Let your customers improve your website
The goal of testing is to get information about the behavior of visitors to a website so that our customers…
Read more » - Technologies
OpenText named a 2018 CCM Leader in new Aspire Leaderboard
Most everyone agrees that providing a superior customer experience is a strategic imperative for enterprises across many industries. Numerous studies…
Read more » - Technologies
The power of rights management
Deciphering rights can be a complex nightmare even for the most digitally savvy organization! Companies that have invested in a…
Read more » - Technologies
Top 10 CEM software benefits for digital marketing in 2018
Customer Experience Management (CEM) has become a key point of differentiation in many industries today. Forrester Research has shown that customer…
Read more » - Technologies
Event oriented customer experience
In my previous blog, I took a look at some of the major areas Financial Services needs to address to…
Read more » - Technologies
Personalizing the experience: One size doesn’t fit all
Personalization is radically changing the face of retail, both online and in store. In a previous blog, I wrote about…
Read more » - Technologies
OpenText Experience brings AI to intelligent and connected experiences
Imagine customer journeys that are connected and more personal; where every interaction leaves the person feeling engaged and wanting to…
Read more » - Technologies
Employee engagement and the quality management renaissance
This post has been written by guest author Paul Stockford of Saddletree Research. What is the “quality management renaissance”? When…
Read more » - Technologies
A beginners guide to establishing a successful testing and optimization program
If you are reading this, chances are you are the lucky individual that’s been chosen to own and champion testing…
Read more » - Technologies
Creating remarkable customer experiences
What makes an interaction, a communication, a purchase, or any other kind of customer experience we have in our daily…
Read more » - Technologies
10 years, 5,000 customers and €1 billion
Most of us have started down the digitisation road in one form or another. We’re all moving at our own…
Read more » - Technologies
Top 7 CMS software benefits for digital marketing in 2018
Digital marketing is proven to be the most effective channel for today’s marketers – and it can deliver far more…
Read more » - Technologies
How to choose the best CMS software in 2018
Organizations have to continually improve customer experience while reducing costs and driving innovation. Choosing the Content Management System (CMS) for…
Read more » - Technologies
How to decrease shopping cart abandonment using AB testing
One of the most common challenges e-tailers face today is high cart abandonment rates. According to a 2017 Baymard study, the average…
Read more » - Technologies
What is a content management system (CMS)?
The names (and acronyms) may be similar, but there’s a huge difference between the different solution sets that can fall…
Read more »
