customer experience management
- Technologies
Is your organization ready for EIM managed services?
Moving to managed services for your Enterprise Information Management (EIM) systems is a major step for any organization. A great…
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Retail execution with SAP DAM
There’s a battle at your local shop that, as a consumer, you probably don’t know is happening. It affects the…
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Creating lifetime customers through CX
Buying a new car can be a very exciting time. Most of us start online researching the type of car…
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Is your content appropriate for every channel?
During a recent American Marketing Association and OpenText™ Hightail webinar, content strategy consultant/expert Noz Urbina outlined one of the biggest marketing…
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I’m worried about information leaks. How can I securely share my files?
The internet was born to connect us to each other and to the information we need. And somewhere along the…
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The stepping stones of the customer experience journey
I love to hear my parents tell stories from their younger days. One of my favorites is about an incident…
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OpenText Qfiniti named back-to-back WFO Provider of the Year
It’s not easy to stand out in a competitive contact center and customer experience market, but every once in while…
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It’s time to rethink EIM in the automotive sector
At our recent OpenText™ Enterprise World 2018, there was a great deal of talk about two things: how companies have…
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New hands-on lab at OpenText Enterprise World
Enough with watching other people show you how OpenText™ technology works. Don’t you wish that you could try it out…
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Salesforce Solutions at Enterprise World
Wow. We are already in the summer months, and that means just one thing in the OpenText™ universe: OpenText Enterprise World 2018…
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Learning made easy
“Great education is a combination of a supporting environment, dedicated teachers and students who take joy in learning.” Hermann J.…
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Let your customers improve your website
The goal of testing is to get information about the behavior of visitors to a website so that our customers…
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OpenText named a 2018 CCM Leader in new Aspire Leaderboard
Most everyone agrees that providing a superior customer experience is a strategic imperative for enterprises across many industries. Numerous studies…
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The power of rights management
Deciphering rights can be a complex nightmare even for the most digitally savvy organization! Companies that have invested in a…
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Top 10 CEM software benefits for digital marketing in 2018
Customer Experience Management (CEM) has become a key point of differentiation in many industries today. Forrester Research has shown that customer…
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Event oriented customer experience
In my previous blog, I took a look at some of the major areas Financial Services needs to address to…
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Personalizing the experience: One size doesn’t fit all
Personalization is radically changing the face of retail, both online and in store. In a previous blog, I wrote about…
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OpenText Experience brings AI to intelligent and connected experiences
Imagine customer journeys that are connected and more personal; where every interaction leaves the person feeling engaged and wanting to…
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Visit OpenText at the Salesforce World Tour in May
This blog is updated from a post originally published on Feb 23, 2018. We are just days away now from…
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Employee engagement and the quality management renaissance
This post has been written by guest author Paul Stockford of Saddletree Research. What is the “quality management renaissance”? When…
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