ccm

Putting the “I” in E-Presentment: What’s in it for Customers

For all that’s been written (here and elsewhere) about the value of e-presentment and online customer engagement, the fact remains…

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Analytics

Seven Typical Stumbling Blocks to Written Correspondence with Customers

Contrary to speculations made some time ago, burgeoning digitalization has actually bolstered the role of written customer correspondence, rather than…

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Enterprise Content Management

Getting Personal One Key to Effective Communications

Last time, we discussed the how important it is to use customer history to shape communications planning. This time, we…

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Analytics

Five Hypotheses About Customer Communications Management

It should be mandatory for companies to enable customers to select their preferred channels of communication. In recent years, we…

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Analytics

Process Management – the Glue that Ties CCM Together!

According to analysts from Gartner, Forrester and InfoTrends, a customer communications management (CCM) strategy is a necessity in the current…

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Analytics

Making the Most of Your CCM Initiative: Influencing Customer Behavior

Customer Communications Management (CCM) isn’t only about communicating with customers – it’s about ensuring that you communicate effectively. That means…

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Analytics

Making the Most of Your CCM Initiative: Automating and Integrating

There are several ways to make the most out of your Customer Communications Management (CCM) strategy. We’ve recently been outlining…

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Digital Transformation

Making the Most of Your CCM Initiative: Enabling Business Users

Recently, we’ve been looking at different ways to make the most out of your Customer Communications Management (CCM) initiatives, discussing…

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CEO Blog

Experience Suite Release—Adaptive, Omni-Channel Experiences

Digital technologies have ushered in the “age of the customer.” With increasing access to information about products and services, today’s…

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Digital Transformation

Making the Most of Your CCM Initiative: Engaging Through Mobile Technology

In previous blog posts I’ve been discussing Customer Communications Management (CCM), and how to make the most out of your…

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Analytics

Making the Most of Your CCM Initiative: Taking a Centralized Approach

Customer Communications Management (CCM) can help build customer satisfaction and loyalty – but only if you do it right. And…

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Analytics

How to Advance Your CCM Strategy: Recommendations for Enterprises

Has your company implemented a Customer Communications Management (CCM) system or are you thinking of doing so? If so, you…

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Analytics

Automating Content Categorization and Mining for Insights with Computational Linguistics

With tremendous increase in volumes of electronic document and web content, the task of automatic categorization of documents became the…

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Analytics

Customer Communications Management Trends in 2014

The Customer Communications Management (CCM) market is demonstrating healthy growth as enterprises recognize that improving the way they communicate with…

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Customer Experience Management

Navigating the Customer Experience at Enterprise World

Ifyou have ever tried to organize a surprise party for your friend, childor significant other, you know it is quite…

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Analytics

How Does BYOD Affect Your Relationship with Your Customers?

In a recent engagement with a customer, the CIO of the company involved asked the question “So, does your solution…

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Analytics

Problems Become Solutions: Actuate for CCM

In our last post, we explained how Actuate’s CCM solution was designed to address the problems that have traditionally plagued…

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Customer Experience Management

Unveiling Brand Moments That Matter

I am very excited for the latest release of our Web Experience Management product – we are transforming organizations worldwide…

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Analytics

The Problems with Most CCM Systems Today

When Actuate decided to develop a solution for Customer Communications Management (CCM), we didn’t want to stay stuck in the…

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Analytics

Customer Communications Management: The Rundown

Here at Actuate, we get asked this question a lot: What exactly is Customer Communications Management (CCM)? Consider organizations that…

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