ccm

Customer Experience Management

OpenText and AmerisourceBergen Develop Superior B2B Customer Experience

For your convenience, you can either listen to the Podcast below, or read the transcription in this blog. Complex Processes Simplified…

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Customer Experience Management

Accelerate Your Customer Communications Strategy at Enterprise World

Join us in Nashville this July at Enterprise World 2016 to learn, and share, the latest in Customer Communications and…

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Analytics

Achieving Equal Access in Health Care Information

As per a report published by the Equal Rights Center in 2011, blind and visually impaired individuals routinely face barriers…

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Analytics

Upcoming Accessibility Deadlines for Federal Student Loan Statement Servicers

Section 508 and WCAG compliance has been an important mandate for the U.S. Federal Government, and the Department of Education…

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Analytics

Accessible PDF Discussion: A Solution for High-Volume Customer Communications

To help them achieve complete web accessibility, organizations require a viable technology solution for automatically generating high-volume (i.e., enterprise-level) personalized…

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Business Network

NAB SHOWTIME

This year at NAB, OpenText is demonstrating an example of how integrated and interconnected technologies working together are able to…

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Analytics

Cloud Quotation Management: Mobility Redefined

Consider this. It’s Friday afternoon. The sun is shining and everyone at the office is enjoying the chance to eat lunch…

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Analytics

Preparing Quotations: 7 Tips for Success

How can companies ensure that the quotations they prepare will be successful, bringing in more orders? It’s a question we’re approached…

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Analytics

Top 10 News Stories from Actuate for 2014

This has been a huge year at Actuate. Between new products, acquisitions, and growth in our community, we’ve been busy providing great…

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Analytics

Accessible Communications Deadlines Looming for Public & Private Sectors in Ontario

Do you communicate with your customers electronically? An important deadline is looming for businesses that operate in Ontario. If your…

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Analytics

Sneak Peek: BIRT PowerDocs Salesforce1 Mobile App

We want to give you an insight into the latest developments of our BIRT PowerDocs cloud software. Today we will…

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Analytics

Better Document Accessibility with Customer Communication Suite 5.1.

Whether you are an Accessibility Compliance Officer, an Accessibility Consultant, a Marketing Communications Specialist, or a Document Transform Developer, you…

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Analytics

Finding the Right Print-to-Web Solution: 8 Things to Look For

In a recent blog post we talked about the recent shift in customer needs, as more and more customers look online…

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Analytics

Announcing the Customer Communication Suite Release 5.1

We are pleased to announce the 5.1 release of the Customer Communication Suite (CCS) on October 27, 2014. This version…

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Analytics

Implementing Software for Customer Communications Management Rapidly and Effectively

When addressing Customer Communications Management (CCM), enterprises usually seek a quick and effective project. This post delves into 2 technical…

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Business Network

Enterprise World 2014 Invites you to Experience Greatness!

Customer Experience , as defined in Wikipedia, is the sum of all experiences a customer has with a supplier of…

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Analytics

Reasons for Customer Communications Management

The concept of Customer Communications Management (CCM) is quite broad. To understand its importance, let’s review the basics and focus on…

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Analytics

Generating Documents in the Cloud: 3 Reasons for BIRT PowerDocs

More and more businesses are using cloud-based software to manage their documents commonly needed for daily business. Such documents typically…

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Enterprise Content Management

Outbound Customer Communications: Author Once, Publish Many?

Originally published on Doculabs.com For many of our clients today, there are three primary outbound communication channels: Paper via USPS…

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Analytics

Five Principles of More Personalized Customer Contact

Although corporate marketing departments are striving harder than ever to create more personalized contact with customers, the reality is often…

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