Your customers are talking to you, and about you, but are you gaining any value from those conversations? In this blog post I’ll explore the…

In today’s data-driven environment, quickly finding information is critical for legal teams seeking to gain the information advantage in litigation, investigations and regulatory compliance matters….

According to Forrester Research, 63% of marketers use some sort of journey mapping. Yet customer journeys are more complex than ever, requiring more one-to-one personalization…

Providing a superior customer experience delivers a competitive advantage in today’s crowded marketplaces. To keep customer satisfaction high, you must be able to measure and…

Everyone knows what it’s like to deal with a government contact center: listening to recorded messages and being pushed from pillar to post without any…

Big data has revolutionized business, allowing organizations to turn troves of information into meaningful insights. Yet with so many different data sources, information often becomes…

Partnering with OpenText™ to develop your OEM solutions offers many benefits, but the one I hear about most is how we eliminate the time, money…

The industrial Internet of Things (IIoT) is about to transform everything for manufacturers. From smart factories to autonomous supply chains to new product development and…

Today’s market-disrupting technologies are driving new and exciting opportunities to transform the way we live our personal lives, the way we do business, and the…

Science fiction anticipated the power of AI, predictive analytics and “talking” computers. But it typically showed only a small elite (Starfleet officers, hackers, robed mutant…

In 2016, OpenText™ acquired Recommind, a pioneer in predictive coding; a year later OpenText acquired Guidance Software, the leader in forensic data collection and developers…

There is a lot of buzz in the market around AI. However, does it justify the investment? Here at OpenText™ we regularly speak with leading…