General Motors was a company facing challenges when they hired Daniel Akerson as CEO in 2010. His background was tied to financial analytics so it’s not a…

Enterprise World 2016 is quickly approaching, and this year we’ve got something new in store. I am pleased to announce a new location for our…

If you are a CIO, you know what goes on at a board of directors meeting. This is not the place to be confused when…

People say Big Data is the difference between driving blind in your business and having a full 360-degree view of your surroundings. But, adopting big data…

We are in the midst of a Digital Revolution and for every company it is digital or die. To succeed, organizations must embrace digital transformation…

We live in a digital world. A testament to this new reality is the growing value of digital content: we design complex products, manage our…

As the highly contested 2016 U.S. Presidential election and the Iowa caucus approach, I’m pleased to announce the release of Election Tracker ‘16, an online…

The convergence of technology and the Internet has created a perfect storm for innovation. Self-driving cars, refrigerators that suggest recipes based on their contents, warehouses…

In the digital world the supply chain is not a chain, it’s a network. The network is made up of connections between businesses, suppliers, partners,…

“If you want something new, you have to stop doing something old.” – Peter Drucker In the Internet era, we talked about being “amazoned”. In…

Do a search on “hyperscale”. You will get a definition along these lines: “Hyperscale is the ability of an architecture to scale appropriately as increased…

Contact centers don’’t always have the most symbiotic relationship with corporate product and marketing departments, but they should. Most often the contact center is viewed as…