Snohomish County Public Utility District leverages OpenText to power content generation and management

How do you successfully achieve a true enterprise-wide information governance strategy? For SnoPUD, the answer was to leverage key solutions from the OpenText Suite for SAP® and roll out a unique user adoption program to drive change management across the enterprise.

With more than 345,000 electricity customers and 20,000 water customers, Snohomish County Public Utility District (SnoPUD) is the second largest publicly owned utility in Washington. In recent years, SnoPUD increasingly struggled to manage its vast information assets and meet its stakeholders’ information needs, which included everything from public records requests to regulatory audits.

The OpenText Suite for SAP offers a digital content platform that seamlessly integrates with SAP, which was critical given the utility’s SAP environment.

The team led company-wide clean-up efforts in preparation for moving information to the OpenText platform, with recognition and rewards for participation.

Jill Stelter, Enterprise Content Manager at Snohomish County PUD describes their strategy: “We called it, ‘Team Up to Clean Up’ and we had what we called the ‘Golden Shovel’ award, which always makes everyone laugh a little bit. Whether it was a big electronic clean-up of files or a physical one, we would publish an article in our newsletter and reward the effort with a Golden Shovel plaque. It put a positive spin on the project because records management and information governance are not always everyone’s favorite thing to do.”

The innovative concept to drive their company-wide information governance initiative was wildly successful and went a long way towards ensuring strong user adoption of the enterprise project.

With OpenText Extended ECM for SAP, Snohomish County PUD has successfully driven organizational change around information governance. With roughly 300 users across numerous departments, the ultimate goal is to roll out the solution to all 45 departments and more than 1,100 employees throughout the organization.

In addition, with OpenText Document Presentment for SAP, Snohomish County PUD replaced an outdated, cumbersome system with a flexible, efficient platform that integrates with SAP and easily handles the utility’s correspondences, including 500,000 letters per year and up to 20,000 bills per day.

SnoPUD is a valued member of the OpenText Elite™ customer loyalty program and we had the pleasure of interviewing the team for a new Success Story. Check out the story here.

Discover the benefits and rewards of OpenText Elite.

Travis Cain

Travis is a Senior Customer Marketing Manager based in the Canada headquarters. With close to 10 years at OpenText, Travis is responsible for helping to manage the OpenText Elite Customer Loyalty program for the N.A., APJ, and LATAM regions, specializing in the Business Network, Ecosystem, and Business Process Management suite of solutions.

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