Your employees—and prospective employees—shop on Amazon.com, travel to job interviews using Lyft, and deposit paper checks (if they ever see one!) using their smartphones. So when it comes to changing their tax information or getting an answer to a benefits question, why should everything be so difficult?
Behind the scenes, we know some of the common causes: multiple websites, disparate repositories housing HR-related content, and HR systems that aren’t accessible via self-service.
Transform Your Employee Experience with OpenText
OpenText™ People Center is an application that helps HR departments save time and optimize resources with more employee self-service. It enables HR shared services teams to respond more easily to employee inquiries, quickly access necessary documents and gain visibility into key measurements and indicators.
According to Sierra-Cedar’s 2016-2017 HR Systems Survey, top-performing organizations are 29% more likely to implement a HR Help Desk than the non-top performing organizations. People Center includes an advanced case management system to capture, track and resolve inquiries and requests, empowering HR team members to make decisions based on best practices.
Built to help HR departments, People Center provides a personalized experience for employees seeking answers to questions and reduces the effort required for HR professionals to provide employees with the best possible service. With People Center, employees can access relevant documents and policies without having to log into multiple systems or websites and get smart guidance on tasks they need to complete. Mobile support gives employees access when they want it – anytime, anywhere.
You can easily expand People Center beyond the help desk and ticketing by adding modules for employee onboarding, recruiting and hiring. These optional modules minimize paperwork hassles for prospective employees and new hires at a critical time in their relationship with the organization.
And built by OpenText means People Center takes advantage of best-in-class enterprise content management capabilities to give you the tools to manage, control access to, route, sign, and archive content, ensuring delivery of the right documents to the right people at the right time.
Let’s remember, HR processes aren’t just a cost of doing business – they’re part of the employee experience that separates the best employers from the rest. McKinsey reminds us of the importance of enabled, empowered HR:
“In a competitive market for talented people, offering employees a seamless experience at work can be part of a company’s value proposition to attract and retain talented people. “