OpenText Qfiniti Showcased at Call Center Week 2017

The Call Center Week expo hall is filled and the OpenText WFO team is ready take you on an adventure of customer experience excitement and innovation.  Join us at our booth for a VR look into the future!

This year our theme is “Capturing Experiences to Drive Engagement” and guests are taking an immersive VR journey of agent guidance, coaching, analytics and voice of the customer (VOC) solutions.

Highlights this year include:CCW VR

  • VOC Innovations – new features in OpenText™ Qfiniti 16.2 that offer Bain & Company NPS™ survey integrations, easy-to-use phone and web form creation, persona-driven VOC dashboards for use within your contact center and beyond, and smart campaign-driven analytics.
  • Amazon Connect – live demonstrations of OpenText Qfiniti integrated with Amazon Connect, the new cloud-based contact center service that has the show floor buzzing this year.
  • Qfiniti Optimize – our agent desktop automation and analytics solution, native to the OpenText Qfiniti platform, and available as a quick try-and-buy option for tackling your toughest guidance challenges.

And don’t forget to find us at the Call Center Week Awards gala on Tuesday evening.  OpenText Qfiniti is a finalist for WFO Provider of the Year.

Our team is ready to meet and look forward to seeing you there!

Matthew Storm

With an explosive start in the customer service industry, Matthew has an eye on tech and a heart for the customer. Matthew is the Director of Product Marketing on the OpenText CEM team and enjoys speaking to customers, debating with journalists, and traveling the world.

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