It’s not easy to stand out in a competitive contact center and customer experience market, but every once in while you’re able to separate from the rest. For the past three years OpenText™ Qfiniti has been a IQPC CCW Excellence Awards finalist for Workforce Optimization (WFO) Provider of the Year and the winner for the past two. That’s right, OpenText Qfiniti has been named WFO Provider of the Year for the second year in a row!
Qfiniti was recognized by the judges for innovations in our analytics-driven quality monitoring, advancements in Artificial Intelligence (AI) using OpenText™ Magellan™ and employee engagement through an intuitive workforce management mobile app. The Qfiniti suite helps contact centers around the world:
- Maximize workforce and customer engagement
- Optimize performance management
- Manage regulatory demands
- Drive continuous process optimization
- Measure agent and customer behaviors
Being named the 2018 WFO Provider of the Year is a testament to the hard work and effort put forth by the entire Qfiniti team and our frequent engagement with our customers. I’d also like to congratulate our fellow WFO finalist nominees from this year on a job well done.