OpenText Exstream recognized as industry leading solution

It is always nice to be recognized, and the OpenText Customer Experience Management team was delighted to learn that OpenText is one of the Document Strategies “Hot 100 Companies” for its popular customer communications management solutions, Exstream.

With digital transformation and improving customer experience on everyone’s mind, it is easy to see the impact your customer communications strategy can have on your bottom line. Being able to design and deliver contextually-driven, ultra-personalized communications at the right time, in the right format, and for the right device can give your company a competitive advantage. Meeting modern customer expectations for personalized service and instant access to information across every channel is now a key business imperative.

customer experience management

Wouldn’t it be great if you could provide personalized communications in real-time for new channels with little to no effort? Smart companies know their customers like multiple ways to connect with them, moving seamlessly between devices and demanding 24/7 access. Customer communications can create an optimal digital customer experience, grow revenue, and save money. Your bills, statements, insurance policies, mortgage applications, contracts and proposals can transform your customers’ perceptions of your business and generate long-lasting relationships.

It is with these sort of questions and use cases in mind that the Document Strategy team highlighted OpenText™ Exstream as an industry leader. Exstream offers ultra-personalized, consistent, compliant, customer communications—delivered anytime, anywhere.

The new Exstream release 16.2 combines the best of Exstream and OpenText™ Communications Center (formerly StreamServe and PowerDocs) into one powerful “CCM Anywhere” platform, making it easy for companies of all sizes to create and deliver communications that insure a continuous customer journey.

Learn how OpenText Exstream can provide the Enterprise Communications Hub that empowers all your business users to engage consistently and compliantly, anytime and anywhere. To learn more, get your free copy of the 2017 Gartner Magic Quadrant report for CCM.

Alan Porter

Alan J. Porter is the Senior Product Marketing Manager for the OpenText Customer Experience Suite. He is a regular writer and industry speaker on various aspects of Customer Experience and Content Strategy.

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