When your core business is shipping and logistics, what do you do when you find yourself committing substantial resources to managing the complexities of EDI and B2B operations? For Matson Logistics, the solution was to turn to the B2B Integration experts at OpenText.
Matson Logistics wanted to focus on their core competencies and move away from the daily grind of managing B2B integration operations. The company was spending too much time and money onboarding new trading partners and managing trading partner issues, rather than on its primary focus of delivering first rate logistic services to customers.
“We are in the transportation and logistics business, so we wanted to focus on building products and providing services to our customers in that industry and leave the B2B and EDI to the experts at OpenText,” said Siva Raja, Senior Manager for IT Services at Matson.
After leveraging OpenText™ B2B Managed Services, the company achieved impressive results, including:
• support costs reduced by 24%
• trading partner onboarding time cut by five weeks
• advanced shipping notice (ASN) fines reduced by 12% due to improved ability to meet service level obligations
• IT staff redeployed to other value-added functions
The outsourced solution also supplies Matson with reliability and flexibility as the business grows, providing a B2B platform that the company and its trading partners can trust moving forward.
“With 24/7 support and continuous monitoring of systems, OpenText provides us with a very reliable B2B platform that we can trust. It has made our trading partners trust our B2B capabilities as well.”
-Siva Raja, Senior Manager for IT Services, Matson Logistics
Matson Logistics is a valued member of the OpenText Elite™ customer loyalty program and we had the pleasure of interviewing Siva Raja at Enterprise World– check out the video and success story here.
Discover the benefits and rewards of OpenText Elite here.