Industries worldwide are transforming at a speed never before experienced, adapting and deploying new technologies such as AI and IoT to stay competitive, to deliver compelling customer experience and be part of the incredible new world that digital can enable.
At OpenText™, we believe that information and data is at the very heart of this transformation, enabling organizations to become Intelligent and Connected Enterprises, to stay ahead of the competition and to grow and be successful. As our CEO & CTO Mark Barrenechea stated in a recent blog post: “Organizations must use new technologies to unlock the power of information, become more intelligent and connected and drive engagement with customers, partners and employees.”
This requirement for organizations to drive engagement with customers is at the very heart of our partnership with Salesforce®. We have long stood for creating brilliant customer experiences against a backbone of compliance and efficiency. At Dreamforce 2018, we’ll be sharing our vision of the intelligent and connected enterprise, and showing how OpenText solutions compliment Salesforce in their ambition to digitalize business for the benefit of all stakeholders.
Why OpenText and Salesforce together?
For Salesforce users, it is the place they spend the majority of their days. Customer service and sales representatives live in Salesforce, it’s what allows them to do their jobs. More importantly it’s what enables them to delight their customers. However, often not all the information they need is available in the Salesforce solution, resulting in a requirement to search for knowledge and information across multiple content repositories. This can have a huge impact on responsiveness or accuracy.
OpenText solutions for Salesforce live and breathe inside Salesforce, delivering digital content solutions for enterprise sales, marketing and customer service. This provides a familiar environment and delivers a superior experience to Salesforce users.
On-site at Dreamforce 2018
Once again, OpenText will be attending Dreamforce to showcase how our Enterprise Information Management (EIM) solutions integrate and add value to Salesforce. At this year’s conference, we are showcasing two great solutions that embed our content management and content creation software within the Salesforce environment.
- OpenText™ Extended ECM for Salesforce® brings our leading Enterprise Content Management (ECM) solution right to the Sales and Service cloud user. This enables access to a wealth of unstructured information – such as marketing collateral, contracts, invoices, proposals – from within Salesforce.
- OpenText™ Exstream for Salesforce® delivers intelligent and connected customer experiences from within Salesforce, bringing OpenText’s leading Customer Communication Management (CCM) tools into the Salesforce domain.
We will have a large on-site presence at the show this year, with experts on-hand to discuss how OpenText can help you get even more value from your Salesforce environment. Whether you’re interested in service case resolution, proposal generation, or contract lifecycle management, we can help you unite and manage your content.
In addition, on Wednesday, September 26, we will be hosting a session entitled, “Optimize Sales and Service Productivity with Digital Content Solutions by OpenText“, discussing customers can enable intelligent and connected enterprises, deliver digital transformation and achieve increased productivity throughout Sales and Service teams.
A sneak peek at the future of OpenText and Salesforce
At Dreamforce 2018, we’ll also be showcasing our latest OpenText solution – Capture for Salesforce. This new solution provides Salesforce users with enterprise-grade document capture solutions in an easy, intuitive and lightweight user experience that requires no training.
As they say at Salesforce – be there when the future is unveiled. Visit our event page now to find out more about our plans for the show and find us in San Francisco at booth #439.