User adoption is a major factor—and one that is often missed—in achieving success and return on investment (ROI) on enterprise software implementations. While much energy is spent deploying technology solutions, deployment is only the first step in the adoption evolution process.
Organizations who have committed to the enablement of their people see a significantly reduced spend on implementation, and up to 50% faster ROI. However, user adoption is more than just training; adoption means changing people’s behavior and making collaboration and information management integral to the way they work. The best laid planning, deployment and up-front training can still be challenged and derailed by reluctant users, evolving processes and organizational dynamics.
The human factor drives the success of any system deployment. When you bring people with you on the change journey, you reach your goals quicker. Success is measured by the extent to which people embrace and incorporate new practices and behaviors into their daily work routines and adopt and adapt the technology for their purpose.
When there is a clear adoption plan to ensure that users understand, are brought into the change from design to implementation and are appropriately trained on the solution, they are more likely to embrace it and integrate new practices that increase their productivity.
OpenText™ has delivered thousands of Enterprise Information Management (EIM) solution projects and understands the best practices to drive success. As user adoption grows across the organization, companies experience exponential gain.
The OpenText User Adoption Strategy two-day workshop is available during pre-conference training at Enterprise World 2018. Our experienced Professional Services (PS) team will guide you through the key adoption decisions that you should consider as part of an effective deployment plan, or as the route to diagnose adoption issues with existing deployments. Reluctant users? Unmanaged content? Are users working around the system instead of within it? Reverting to old habits? We can help!
Places are limited so register now for this two day course.
Learn more about user adoption during Enterprise World at the breakout session, PSV-101 User adoption and change management – Why and how to measure adoption on Wednesday at 3:10pm in the South Building, Room 711.
Also, come talk to us about user adoption in the PS Enterprise Expo area and look out for the PS Theatre sessions – People Centric User Adoption and Communication – How to build a successful story.
Hope to see you next week!