In 2015, Fujitsu realized that their CRM system was no longer meeting their needs. So what do you do? While moving to Salesforce, they took the opportunity to address a core need – better business communications? Thankfully Fujitsu made the call to OpenText and brought in OpenText™ Exstream to save the day.
Fujitsu Technology Solutions is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. They have over 5,000 employees with over 3,500 users accessing their CRM system. Fujitsu is a member of the OpenText Elite™ Customer Loyalty program and we recently had the pleasure of filming a video testimonial on their success at their beautiful office in Munich.
After outgrowing their initial CRM system, Fujitsu also recognized that the need of a new proposal tool that provided easy template maintenance, multilingual support, PDF output, and most importantly, had to be easy to use.
After vetting many vendors, Fujitsu chose OpenText Exstream and are now able to pull data directly from Salesforce, and have eliminated the need for coding and their dependency on IT. As for ease of use? Here’s what Jan Perkuhn, Business Development Assistant had to say, “OpenText Exstream is very a robust and easy to use tool. It’s very easy to configure and uses the tools that we already have in the company.”
Now that they’ve been able to overcome the mounting challenges associated with their legacy system, Fujitsu is poised to continue to lead the ICT market while realizing tremendous cost and efficiency gains. “Since using OpenText, we are saving time and money to release new proposals and our processes are more efficient. It has been such a good experience that we are planning to roll it out to our partner community,” says Harald Proksch, Solution Owner at Fujitsu Technology Solutions.
Learn more about Fujitsu and their success story by visiting their customer profile.