ECM Success in the Real World, Part 3: Information Governance

If I were to pare it right down, there are only a handful of sure things when it comes to Information Governance (InfoGov):

  • Every organization needs effective InfoGov. The odds of success are stacked against you without complete control of your information. It’s your most valuable asset.
  • Every organization’s ideal InfoGov recipe is different. Depending on its sector, culture, infrastructure and other factors, each enterprise requires unique ingredients. We can all name some of the general governance concerns: Banks and privacy, Pharma and compliance, Tech and intellectual property, etc. But also factor in mature companies with established systems versus start-ups just developing their core policies. And don’t forget varying employee demographics. The combinations are endless.
  • Every organization is struggling to achieve their InfoGov goals. It’s not just you. The influence of digital technologies on every aspect of the enterprise has redefined and reinvented the creation and flow of information like nothing before. And this is just the beginning of the disruptions to come.

We hear about that last bullet a lot. Enterprises are seeing that the InfoGov models they’ve been using for years no longer work. Business applications have changed, the people using them have changed, the use cases for the information involved have changed.

About the only thing that hasn’t changed for most organizations is the legacy ECM platform they’re employing to try and manage this new environment — a system most likely implemented years ago as a labor-intensive, one-way repository for information storage. It’s just not enough for today’s business needs.

aiim-industry-watch-information-governance-drivers
Top drivers for IG policies and programs from the AIIM Industry Watch report “Information Governance: Too Important to be Left to Humans”

It’s Time to Rethink ECM’s Role in Your Information Governance Strategy

Over the past year at events like Enterprise World, I’ve been having conversations with customers and industry leaders about how a new generation of ECM technologies offers an attainable solution to meeting today’s InfoGov needs.

Advances in technology now mean ECM solutions have the ability to create a cross-enterprise information grid that integrates into processes and seamlessly aggregates and distributes information to the people that need it. It’s a massive step-change in information management, resulting in huge gains in productivity. And it also means InfoGov policies and practices can be extended to information generated in almost every corner of the enterprise—from social to ERP, BPM, HCM, SCM, CEM, CRM, and just about every other acronym you can think of.

The key to fully understanding the potential of this new approach really means a wholesale reset of the concept of ECM—casting aside outdated perceptions to redefine the role of ECM in your organization and what success with ECM can mean. It’s a lot to digest, and hard for some practitioners to even visualize.

As with most other things, I’ve seen that real-world success stories and examples help people relate. A great resource right now is the IGI Snapshots series, a compilation of five, unique stories that outline how different enterprises are approaching modern InfoGov, everything from planning through to learnings and insights. Most importantly, they show what’s possible if stakeholders adopt a new approach to ECM. Take a few minutes and let the case studies here inspire your InfoGov thought process. Then explore how OpenText Information Governance solutions can bring it to reality.

What is Information Governance?

Alison Clarke

I'm the Product Marketing lead for OpenText ECM products such as Content Suite Platform and Content Server. I'm passionate about helping customers find new ways to distill value from information, making end-users and teams more productive with ECM-enabled solutions.

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