One of the biggest challenges every organization faces as they implement enterprise software is user adoption. While the VP of Application Development and the Business Architect seek to bring the highest level of functionality they can to drive business processes and applications, they are faced with the issue of how well the system will be adopted by the people that use it.
How much training will be required? Will the users be happy with how the systems fit into their daily work or will they find a way to minimize use of it?
With the recent Resonate KT acquisition, we have more comprehensive ways to help.
Some of the most common things we see customers do in order to make the experience simple for casual users include:
• simplifying content views and choice lists to ensure users aren’t faced with long menus of options
• customizing the interface so that common information is clearly presented in a simple, uncluttered view
• driving business processes through forms and workflows
• providing simple, interactive dashboard views containing information that is relevant and in context
• providing reports, notifications and lists of critical information to support business operations
Using WebReports and ActiveView, customers are now able to provide these user-driven views and operations through simple customization of the Content Server interface and workflows.
IT groups implementing ECM can easily simplify the interface for a user, change the view by their role and deliver views tailored to the device they are working from. In addition to this they can create dashboards with report driven content for the user and business situation, and create powerful workflow processes and forms to drive critical business operations in user-centered ways.
Custom dashboards present real time information in context
In every organization there are situations and users that demand both ease of use and the flexibility to work in different ways. Power-users drive productivity through creative use of systems and customizing their operation to best meet their own personal needs. While these individuals can provide challenges to the application development group,they can also be the system’s strongest supporters and those that gain the most from working with it.
For these situations WebReports and ActiveView turn ECM into an adaptable environment that simplifies business processes by utilizing common interface paradigms such as tabbed and tree views of content, inline editing of metadata, and mouse-over ability to see more about content.
These tools also provide the ability to work differently on different devices, providing a mobile experience that brings the power of ECM to a consumer-like mobile experience. This is easily managed by IT with role and device based views.
Sometimes the best way to analyze content is to see it in action, to look at it in a visual way. Charts, graphs and KPI indicators are well recognized as ways to quickly provide a snapshot of information that can then be drilled into for more detail. With OT ECM it is now simple to embed visualization of information, charts, graphs and KPI’s into views for all types of users. Understanding content and metrics has never been easier.
Some of the requests we hear most often come from IT groups and application developers. These people work with all types of enterprise software and they want to have easy and standard ways to extend their system; cost effective deployment and maintenance; and the ability to build applications that meet their industry and business needs while gaining user acceptance. Add to that the concept of making working with the system fun, and you have the winning combination we now provide with OpenText ECM.
The WebReports engine uses a simple Tag and Template concept which should be familiar to any web savvy developer. Its standard HTML templates provide the interface, while the tags enable insertion of data into the layout or actions to be performed on content. When put together with WebReports WorkFlow Extensions,developing an interface built around business processes is easily done,all without requiring any knowledge of OScript.
This powerful engine allows for easy creation of custom deployment and development of business applications, and provides a level of insulation from coresystem changes that reduces the time and cost of upgrading.
Develop using standard HTML templates
IT concerns in using any add-on to a core system include how well it is integrated, does it keep pace with core product changes and does it add to the size or complexity of the infrastructure. As a long time OT partner, RKT has always been focused exclusively on additions to Content Server and core ECM, developed to meet the latest Content Server security standards. All of these products are tightly integrated,optimized for performance, and do not require extra hardware. Releases of these modules have always closely followed core product releases and now that the RKT team is part of OpenText these add-on modules will be released coincident with core product releases.
WebReports has been a commonly used ECM and xECM extension for a number of years and supports over 500 customers in 20 countries. The driving force behind the usage of this module has often been requests from solution consultants, services teams and partners because they find increased flexibility with a reduced amount of development resulting in faster,less expensive deployment and maintenance of business specific ECM implementations. The addition of WebReports Workflow Extensions and ActiveView expands this benefit further still.
For more information about the Resonate KT acquisition, see the press release