From the desk of Dr. WFO:
Thank you to Candy Kothmann, North Texas Tele-Center Director of the Texas Workforce Commission, for hosting the first of the CCNG events in March.
The event covered the topic on making smarter hiring decisions; it was well-received by all who attended. Many other topics were discussed during the half-day session, including leadership development, work-at-home agents, and contact center metrics. The open town hall discussion with industry experts and practitioners shared great insights during the event.
We were a sponsor of the event and if you are not currently a member of CCNG or haven’t attended a regional CCNG event, I highly encourage you to do so, and also recommend your contact center teams attend the regional events.
Developing your employees and future leaders is well worth the investment!
If you couldn’t make it to the event, you can watch this recently recorded webinar with IQPC on how to help your contact center get noticed by the rest of the business, by leveraging the goldmine of data and insights found in call recordings, interactions, and more.