Technologies
What is the difference between cyber resilience vs. cyber security?
Some commentators define cyber security as preventing hackers from attacking your network and accessing your systems and data. Cyber resilience, they may view, is about…
• 6 minute read
Customer experience vs. customer engagement
Imagine you have an annual budget of $50,000. Do you spend it all on customer experience or customer engagement? The question is difficult because the…
• 4 minute read
Waikato Regional Council builds a sustainable future with digital technologies
The longest river in New Zealand, the Waikato River runs through the North Island and empties into the Tasman Sea. Residents of the region respect…
• 3 minute read
Rapid Radiology puts the focus on senior care
As one of the largest teleradiology providers in the U.S., Rapid Radiology was established to expedite and enhance patient diagnosis and treatment, and to specifically…
• 2 minute read
Overcoming the challenges of the remote contact center
The COVID-19 pandemic has forced contact center organizations to shift to remote work environments, and it’s had a tremendous impact on the industry. Research from…
• 4 minute read
The resilient HR organization
Over the last few months, the world has changed completely – including the employee dynamics for HR professionals. As working from home becomes the new…
• 3 minute read
What’s new in OpenText Documentum for Life Sciences Cloud Edition (CE) 20.2
Pharmaceutical and Life Sciences companies are in the public spotlight as they pursue advanced therapies and vaccines to combat the coronavirus pandemic. Productivity, flexibility and…
• 3 minute read
Modernization Facts: The Path to Digital Transformation
A Changing Normality The worldwide pandemic of 2020 is forcing rapid change for entire organizations—even industries. The ability for organizations to transform into digital-first entities…
• 4 minute read
What’s new in OpenText EnCase Endpoint Security Cloud Edition (CE) 20.2
As data breaches continue to escalate in both their frequency and severity, it is more critical than ever for security leaders to counter with increased…
• 3 minute read
5 considerations when decommissioning legacy applications
Today, almost every large organization has a number of legacy applications that it would like to decommission. However, even if an application is no longer…
• 4 minute read
Understanding the ethics of AI
In 2018, Elaine Herzberg was killed in what is believed to be the first pedestrian fatality by an autonomous vehicle. The incident caught the world’s…
• 6 minute read
Learning to fly: Managing an external and internal workforce
Guest blog by Mike Theaker, VP, HR Advisory & Digital Transformation, SAP SuccessFactors Remember when careers were linear? A workforce comprised of full-time employees moving…
• 3 minute read
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