Technologies
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ON DIGITAL-First Fridays: Sold? But I Never Started the Sales Cycle!
Consumers expect highly personalized products and services, delivered in real time. Instant gratification means no more waiting in long lines,…
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Top Tech Trends for 2016
“If you want something new, you have to stop doing something old.” – Peter Drucker In the Internet era, we…
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ON DIGITAL-First Fridays: The Customer Journey
Peter Drucker was right when he said, “The purpose of a business is to create and keep a customer”. This…
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ON DIGITAL-First Fridays: It Only Takes a Finger
My niece recently went up to my TV and said the “swipe” wasn’t working. When I read her a children’s…
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ON DIGITAL-First Fridays: The New Barbarians
Digital is second nature to Millennials and plays a significant part in their lives. They believe new technology makes life…
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ON DIGITAL-First Fridays: The Subscription Economy
Pre-digital, subscription was for periodicals, newspapers, cars, and book-of-the-month clubs. Today, it is a required part of businesses. If you…
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ON DIGITAL-First Fridays: Disruption
Today’s digital disruptors are using technology to disintermediate entire industries and unseat corporate giants. New nomenclature has emerged to describe…
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Introducing a Better Way to Work: The Next Generation of EIM
New digital competitors in every industry are taking advantage of emerging platforms, tools, and integrations to challenge incumbents. History has…
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Did You Know OpenText and SAP Now Run Together to Simplify Trading Partner Connectivity?
OpenText recently announced an expansion of their partnership with SAP whereby SAP’s customers will now be able to connect to…
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Fighting the ROT in your Company with Information Governance
It’s there, lurking beneath the scaffolding of every organization. It is growing, spreading out of control. And, companies are paying…
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Introducing ON DIGITAL-First Fridays
I’m pleased to kick off a new blog series, ON DIGITAL-First Fridays, to complement my latest book, ON DIGITAL. In…
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Three Ways to a Stronger Contact Center & Marketing Relationship
Contact centers don’t always have the most symbiotic relationship with corporate product and marketing departments, but they should. Most often the…
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Digital-First Fridays: The Digital Supply Network
Digital makes it possible for the smallest company to participate in the global economy. Disruption is lowering barriers to entry,…
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Digital Engagement: A New Business Requirement
Digital engagement isn’t an option anymore, it’s a requirement. Today’s consumers are savvy and fickle, and companies must work to…
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Opening iHub Examples in Analytics Designer
If you’re just getting started with OpenText™ Information Hub (iHub), you’ve probably found the Examples that ship with the product.…
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Introducing OpenText Big Data Analytics in the Cloud
Digital leaders know their data. They convert their information into actionable business insight. Considering that more data is shared online…
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Why Information is the New Currency
We live in a digital world. A testament to this new reality is the growing value of digital content. People…
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Digital-First Fridays: Information is the New Currency
We live in a digital world. A testament to this new reality is the growing value of digital content. People…
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Digital-First Fridays: What is a Digital Enterprise?
In my first post in this blog series, I examined how the speed of digital is disrupting market leaders, and…
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Digital-First Fridays: Operating at the Speed of Digital
It is not the strongest or the most intelligent who will survive but those who can best manage change. –…
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