Technologies
How to delight customers with engaging experiences
What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business…
Evolving customer communications
Targeted customer communications are a powerful way to increase engagement and build brand loyalty. Done poorly, they’re also an effective way to drive your audience away. Your audience is being…
Making compliance part of your information governance strategy
Compliance should be a major part of any information governance strategy. Taking relevant laws, policies and regulations into consideration, while striving to protect individuals and organizations, must be a top organizational priority. At the same…
SolarWinds: Threat hunt to contain and eradicate
As the cyberattack story continues to unfold around the SUNBURST and SUPERNOVA malware distributed through a compromised SolarWinds software update, more private and public sector…
Navigating business recovery with AI
With the dramatic changes brought on by COVID-19, businesses are having to adapt to remote working, reduced budgets, and remaining agile as they undertake massive digital transformation. Business resiliency has become…
API integration in Financial Services
This blog has been co-authored by Pratik Parikh and Ruchi Bhardwaj, Lead Product Manager at OpenText. Open banking is happening now, and it is quickly becoming the most optimal path to…
What’s new in CE 20.4 for OpenText Internet of Things Platform
At OpenText World we presented a sneak preview of OpenText™ Internet of Things CE 20.4. This breakout session detailed the Shipment Tracking Solution Accelerator as an enabler of Shipment Intelligence. This new feature enables: Supply Chain…
How to choose the best cloud content management solutions
In our previous blog, we discussed the reasons that companies are moving to cloud-based content management solutions . In this blog, we’ll cover the features and…
What are the different types of cloud content services?
In previous blogs we’ve covered what constitutes cloud content management and the benefits a cloud-based content management system can bring to your organization. In the…
Top 5 benefits of a cloud content management system
In recent research from Forrester, the firm found that a modern content management strategy was crucial for organizations to meet their digital transformation objectives. The…
Why you need a cloud-based content management solution in 2021
In the first of this blog series, What is cloud content management?, we looked at the ongoing evolution from Enterprise Content Management (ECM) to cloud-based…
Meeting the new challenges of digital evidence management
Dealing with the scale and complexity of evidence in rich-media formats (images, video and audio) is one of the key challenges in evidence management for…
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