Technologies
What’s new in OpenText SMAX
OpenTextTM Service Management Automation X (SMAX) is a SaaS service desk, ITSM, and ESM software. Based on embedded machine learning and analytics, SMAX delivers a…
Navigating the Post-ISO 20022 Implementation Era
With most ISO 20022 implementations underway, the financial landscape is ready to open a new chapter. In the wake of these implementations, the industry has…
Transform performance engineering with the OpenText LoadRunner family
With the OpenText acquisition of Micro Focus, many might be wondering, “What now?” The acquisition has taken the industry by storm, but what does it…
Why are so many automated processes failing to deliver?
Process automation has become a pivotal activity within digital transformation programs. Yet, 70% of these programs don’t reach their stated goals. One significant reason for…
Top things you may have missed at Dreamforce 23!
What an inspiring and epic Dreamforce, September 12-14, with the OpenText team! It was fantastic to connect with people and colleagues face to face to…
The road to digital-first communications
Customer experience leaders are 10 times more likely to invest in customer experience management (CXM) to realize better business outcomes.1 If your CCM solution is…
What It Takes to Build a Game-Changing, Enterprise-Ready, Generative AI Virtual Agent
Many of us have been dazzled by the power and promise of generative AI since OpenAI ChatGPT burst onto the scene late last year. A…
Streamlining Data Collection for Investigations and eDiscovery
Organizations are practically drowning in data today, which makes using that data effectively more challenging than ever. Additionally, the risks associated with protecting that data…
Be a supplier of choice for your large partners with EDI integration
Electronic Data Interchange (EDI) has provided smaller businesses with an effective way to cut costs and improve the service they delivered to large customers for…
How AI will transform speech-enabled IVRs
In the Total Experience economy, self-service speech-enabled Interactive Voice Response (IVR) systems play a crucial role in providing a seamless and efficient customer experience. IVR…
Assembling the pieces: Archiving and retention in Life Sciences
In the world of pharmaceuticals, something interesting keeps happening—companies acquire, merge, or divest from other companies. It’s like a puzzle they’re trying to solve getting…
The Modern Mainframe is Automated, Protected and Connected
Traditional host systems can be pivotal for digital transformation. Learn how security and automation can bring mainframe access into the modern world.
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