Information Management
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It’s Technically Easy to Upgrade to the Latest Version of Exstream
OpenText™ Exstream is a powerful, efficient and robust multichannel customer communications solution that allows users to create a variety of…
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ON DIGITAL-First Fridays: Sold? But I Never Started the Sales Cycle!
Consumers expect highly personalized products and services, delivered in real time. Instant gratification means no more waiting in long lines,…
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ON DIGITAL-First Fridays: The Customer Journey
Peter Drucker was right when he said, “The purpose of a business is to create and keep a customer”. This…
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ON DIGITAL-First Fridays: It Only Takes a Finger
My niece recently went up to my TV and said the “swipe” wasn’t working. When I read her a children’s…
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ON DIGITAL-First Fridays: The New Barbarians
Digital is second nature to Millennials and plays a significant part in their lives. They believe new technology makes life…
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ON DIGITAL-First Fridays: The Subscription Economy
Pre-digital, subscription was for periodicals, newspapers, cars, and book-of-the-month clubs. Today, it is a required part of businesses. If you…
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Introducing a Better Way to Work: The Next Generation of EIM
New digital competitors in every industry are taking advantage of emerging platforms, tools, and integrations to challenge incumbents. History has…
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Fighting the ROT in your Company with Information Governance
It’s there, lurking beneath the scaffolding of every organization. It is growing, spreading out of control. And, companies are paying…
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Three Ways to a Stronger Contact Center & Marketing Relationship
Contact centers don’t always have the most symbiotic relationship with corporate product and marketing departments, but they should. Most often the…
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Why Information is the New Currency
We live in a digital world. A testament to this new reality is the growing value of digital content. People…
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Digital-First Fridays: Information is the New Currency
We live in a digital world. A testament to this new reality is the growing value of digital content. People…
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Digital-First Fridays: What is a Digital Enterprise?
In my first post in this blog series, I examined how the speed of digital is disrupting market leaders, and…
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OpenText and SAP Run Together for Exceptional Customer Impact
As we gear up for another year at SAPPHIRE, I’d like to reflect on the strong relationship that OpenText and…
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Mark’s Predictions: Top Tech Trends for 2015
2014 marked an incredible year. We watched technology cross the threshold from futuristic concept to mainstream use with biometric devices…
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Digital: Disrupt or Die
I’m pleased to announce the release of my latest book Digital: Disrupt or Die. It’s an exciting discourse about…
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Building Smarter Cities with EIM
History is written by the winners. In a Digital-First world, there’s a whole slew of them: Google, Amazon, Apple, Netflix,…
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Who Does What in Information Governance?
Are there weaknesses in your company’s data management strategies? If your information governance roles aren’t clearly defined, then it’s likely…
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Experience Suite Release—Adaptive, Omni-Channel Experiences
Digital technologies have ushered in the “age of the customer.” With increasing access to information about products and services, today’s…
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2020 Agenda: Are You Ready?™ – New Process Suite
The pace of business has accelerated. We’ve seen more change in the last 20 years than in the previous 100.…
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2020 Agenda: Are You Ready?™
By the year 2020, technologies like the cloud, mobile devices, big data, and the Internet of Things will have…
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