Information Management
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How to keep your remote work team together
Remote work teams around the world are showing that despite today’s extraordinary circumstances, we can still churn out hearty levels…
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Customer experience vs. customer engagement
Imagine you have an annual budget of $50,000. Do you spend it all on customer experience or customer engagement? The…
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Waikato Regional Council builds a sustainable future with digital technologies
The longest river in New Zealand, the Waikato River runs through the North Island and empties into the Tasman Sea.…
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Friend or foe? Data interoperability key to trust in payments
At an exclusive roundtable sponsored by OpenText and hosted by Finextra, leaders from the world of finance and payments came together,…
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5 best practices to maximizing your EIM investment
As the volume and variety of data in every business explodes, Enterprise Information Management (EIM) solutions are becoming an increasingly…
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Content services: A key to organizational resilience
Resilience is the capacity to recover quickly from difficulties. As organizations regroup, reorganize and reprioritize over the rest of this…
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Ensuring EIM resilience and continuity
Mercedes F1 has just developed a breathing aid for COVID-19 patients after receiving regulatory approval and moving into production in…
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Engaging citizens in new and innovative ways
Around the world, constituents expect a digital experience that allows them to interact, engage and transact with their government anytime,…
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Achieving a successful CCM implementation and adoption
When a customer chooses to invest in any kind of Customer Communications Management (CCM) platform, there are two things that…
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Agility delivers the world’s goods using greener routes
For leading logistic company Agility, having access to their data through an integrated information platform can provide the insights needed…
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Exploring technology innovation at SITE Centers
We are currently seeing a shift in enterprises looking to innovation not just to disrupt, but to solve real business…
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How prepared are you for the EU MDR?
On May 26, 2020, the EU Medical Device Regulation (MDR) exited its transition period. There are still questions about how…
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Getting the most from Vendor Invoice Management on SAP S/4HANA
Despite your best efforts to digitally transform your business, it’s always worth remembering that some parts of your organization may…
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3 ways to extend Salesforce for a true omnichannel customer experience
Customers are empowered by voices, choices, and devices. They want what they want, where they want it and when they…
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How does better content management help put food on the table?
As a trusted and ethically managed business in the Agro-industry, Betagro places a high emphasis on food quality, safety and…
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A new way to work: How to enable effective remote collaboration amid the coronavirus outbreak
As coronavirus cases increase around the world, businesses are struggling to support the productivity of a growing employee base who…
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Celebrating 20 years of excellence
2020 marks the 20th anniversary of OpenTextTM Exstream. It is hard to believe that the market-leading Customer Communications Management (CCM)…
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The state of AI and information readiness in banking
According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a…
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Salt River Project protects water with creative flow
The Salt River Project (SRP) is a public utility that serves users and the environment by going beyond the essentials.…
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7 best practices in customer experience
In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great…
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