We’ve been discussing communication requirements that reflect a new business reality after years of pandemic-related upheaval. Is your company maximizing the value of first party…

“Always treat your employees exactly as you want them to treat your best customers.” Stephen Covey was onto something when he coined this quote at…

A global pandemic. Mandatory lockdowns. Ever-changing rules and regulations. Online grocery orders. A shift to remote working, learning and telehealth visits. The last two years…

The world has changed and so have customers’ expectations. Today, customers want—and expect—the relevant, personal, consistent, and seamless experiences they get from leaders like Amazon…

The OpenTextTM Experience Platform for Communications solution was recently recognized as a Leader in the 2022 Aspire LeaderboardTM for Communications Experience Platforms (CXP). The 2022…

In a constantly evolving landscape, how can businesses stay ahead? The future of customer experience depends on data. One of the best ways to stand…

OpenText cloud experts, Kristina Lengyel, Vice President of Customer Solutions and Jon Schupp, Vice President of Cloud Go-to-Market, sat down for a fireside chat about…

Fax has been around for a century and is still going strong. However, the standalone fax machine­-with its manual processes, analog lines, expensive ink, paper…

In a world full of disruptions and unexpected events, customer communications have never been so important. The pace of digital transformation has accelerated over the…

500 hours of content uploaded to YouTube and 695,000 stories shared on Instagram: what happens in an Internet minute reveals our insatiable appetite for rich…

The last two and half years of the pandemic have created a divide between brands that embraced digital acceleration and those that have not. With…

Strengthening relationships with members and donors is always top of mind for nonprofits. One of the most important ways of achieving this is by thanking…