Thanksgiving, Black Friday, Cyber Monday, Giving Tuesday and the lead-up to the holidays are a busy time for everyone. As consumers spend more time on…

Improving the customer experience (CX) is a top priority with senior management in any organization. To keep customer satisfaction high, you must be able to…

Culture eats strategy for breakfast – or does it? The famous quote from management consultant Peter Drucker is often debated in corporate circles. But the…

Communication is an essential ingredient when it comes to building strong customer relationships. Take yours to the next level by transforming customer communications into exceptional…

Post-pandemic, companies are still looking for magic agility beans to keep up with the breakneck pace of digital transformation. Executives and business leaders want to…

Companies are rapidly adapting to demands for new digital experiences as part of the next normal after two pandemic years. Enhancing customer experience and improving…

Governments throughout the world are stepping up efforts to modernize digital services to citizens. For example, in the U.S., executive order 14058 on Transforming Federal…

Around the world, energy costs are spiking to record-high prices and aren’t expected to subside anytime soon. In fact, according to the World Bank, the…

At OpenText, our purpose is to power and protect information to elevate every person and every organization to gain the information advantage to make faster,…

Independent research firm IDG has published a white paper based on surveys of ad agency executives. Entitled “Meeting the Challenges of Marketing Communications Delivery,” it…

According to McKinsey, around 80 percent of government efforts to transform performance don’t fully meet their objectives. However, the consultancy holds the US Department of…

The consumer goods industry is being rapidly transformed by multiple, irresistible forces. External market realities driven by Covid-19 and supply chain disruptions have led to…