Customer Experience Archives

Heather OliverOctober 4, 2022

Fuel digital customer journeys with hyper-personalized communications

Communication is an essential ingredient when it comes to building strong customer relationships. Take yours to the next level by…

John PriceOctober 4, 2022

Boost agility by unifying content and data for true omnichannel experiences

Post-pandemic, companies are still looking for magic agility beans to keep up with the breakneck pace of digital transformation. Executives…

Greg DierickseOctober 4, 2022

Take a total experience approach using DXM

Companies are rapidly adapting to demands for new digital experiences as part of the next normal after two pandemic years.…

Andy TeichholzSeptember 28, 2022

Civil servants are the key to building trust in government

Governments throughout the world are stepping up efforts to modernize digital services to citizens. For example, in the U.S., executive…

Phil SchwarzSeptember 26, 2022

Transitioning to a sustainable energy future

Around the world, energy costs are spiking to record-high prices and aren’t expected to subside anytime soon. In fact, according…

Sandy OnoSeptember 20, 2022

Climate innovation: How OpenText customers are opening creativity to save the world

At OpenText, our purpose is to power and protect information to elevate every person and every organization to gain the…

Dana MorioSeptember 13, 2022

IDG survey: how marketing services firms are meeting communications challenges

Independent research firm IDG has published a white paper based on surveys of ad agency executives. Entitled “Meeting the Challenges…

Keith NelsonSeptember 12, 2022

Every individual interaction is the one that matters

According to McKinsey, around 80 percent of government efforts to transform performance don’t fully meet their objectives. However, the consultancy…

Scott LundstromSeptember 12, 2022

3 top priorities for consumer goods companies

The consumer goods industry is being rapidly transformed by multiple, irresistible forces. External market realities driven by Covid-19 and supply…

Keith NelsonSeptember 8, 2022

Department of … huh? U.S. county models citizen services after consumer sites

How many homeowners know about their local Department of Public Works? Or, to rephrase, are you aware that the city…

Heather OliverSeptember 6, 2022

Practice proactive communications using customer insights

We’ve been discussing communication requirements that reflect a new business reality after years of pandemic-related upheaval. Is your company maximizing…

Krista VermeerSeptember 1, 2022

What is total experience?

“Always treat your employees exactly as you want them to treat your best customers.” Stephen Covey was onto something when…

A young woman and man with face masks on sit on a bench outside with physical distance between them, while using their mobile devices - representing customer experience management in a new reality.

Heather OliverAugust 22, 2022

Communications for a new business reality

A global pandemic. Mandatory lockdowns. Ever-changing rules and regulations. Online grocery orders. A shift to remote working, learning and telehealth…

Shanna FlanaganAugust 15, 2022

Learn how communications can transform the customer experience at OpenText World 2022

The world has changed and so have customers’ expectations. Today, customers want—and expect—the relevant, personal, consistent, and seamless experiences they…

Krista VermeerAugust 5, 2022

OpenText named a leader in the 2022 Aspire CCM-CXM Leaderboard

The OpenTextTM Experience Platform for Communications solution was recently recognized as a Leader in the 2022 Aspire LeaderboardTM for Communications…