Customer Experience
-
Cherry Picking Makes Employees Frustrated
Have you ever had a performance review with your boss where he or she picks the absolutely worst issue to…
Read more -
Five Factors That Are Driving the Changing Publishing Landscape
From scrolls to print, from hardback to paperbacks, from broadsheets to tabloids, and from print to digital, the world of…
Read more -
Announcing OpenText Developer Experience Suite for TeamSite 8
Things have been busy for us in Professional Services during our transition from HP to OpenText, but that hasn’t stopped…
Read more -
Introducing OpenText TeamSite 8.2
Optimize Your Digital Experiences with OpenText™ TeamSite 8.2 We’re happy to share the announcement of our latest OpenText TeamSite release…
Read more -
The Customer’s Perspective of the Redefined Customer Journey
The digital customer journey is being redefined – it’s never been easier to buy stuff. All it takes is a…
Read more -
Creating Interactive Dialog With Your Customers
What if each customer felt that every communication with you was not only well managed, but a meaningful, interactive dialog?…
Read more -
It’s Technically Easy to Upgrade to the Latest Version of Exstream
OpenText™ Exstream is a powerful, efficient and robust multichannel customer communications solution that allows users to create a variety of…
Read more -
ON DIGITAL-First Fridays: It Only Takes a Finger
My niece recently went up to my TV and said the “swipe” wasn’t working. When I read her a children’s…
Read more -
ON DIGITAL-First Fridays: The New Barbarians
Digital is second nature to Millennials and plays a significant part in their lives. They believe new technology makes life…
Read more -
ON DIGITAL-First Fridays: The Subscription Economy
Pre-digital, subscription was for periodicals, newspapers, cars, and book-of-the-month clubs. Today, it is a required part of businesses. If you…
Read more -
Three Ways to a Stronger Contact Center & Marketing Relationship
Contact centers don’t always have the most symbiotic relationship with corporate product and marketing departments, but they should. Most often the…
Read more -
OpenText and SAP Run Together for Exceptional Customer Impact
As we gear up for another year at SAPPHIRE, I’d like to reflect on the strong relationship that OpenText and…
Read more -
Reasons for Customer Communications Management
The concept of Customer Communications Management (CCM) is quite broad. To understand its importance, let’s review the basics and focus on…
Read more