Providing a superior customer experience delivers a competitive advantage in today’s crowded marketplaces. To keep customer satisfaction high, you must be able to measure and…

Enterprise security professionals today can prevent many attacks on their organization’s endpoints, thanks to ever-improving defensive tools that work across public and private clouds as…

Everyone knows what it’s like to deal with a government contact center: listening to recorded messages and being pushed from pillar to post without any…

Big data has revolutionized business, allowing organizations to turn troves of information into meaningful insights. Yet with so many different data sources, information often becomes…

A few weeks ago, a WSJ article discussed the reality of artificial intelligence (AI) project failures or delays that rarely make the news. It’s no…

Science fiction anticipated the power of AI, predictive analytics and “talking” computers. But it typically showed only a small elite (Starfleet officers, hackers, robed mutant…

There is a lot of buzz in the market around AI. However, does it justify the investment? Here at OpenText™ we regularly speak with leading…

This blog is a first in a 3-part series that will give a glimpse into the feature engineering part of a data scientist’s daily work….

Note: This blog is by guest author Nick Patience, Founder & Research Vice President of 451 Research. Nick is the firm’s lead analyst for AI…

By now, the benefits of adding AI and machine learning (ML) to your digital business processes have been well-demonstrated, yet many organizations are still hesitant…

Artificial Intelligence (AI) has become one of the hottest topics in manufacturing today. The range of business and operational applications that it can be put…

While the manufacturing sector has continued to grow steadily over the last decade, the forecast from the US National Association of Manufacturers is for growth…