AI
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Announcing OpenText AI and Analytics CE 21.2
As the amount of information businesses could use continues to build, it is rapidly surpassing our human capacity to be…
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Supercharge your contact center with real-time speech analytics
Customer satisfaction, more than ever, has become a key metric for measuring business success. The quality of your products and…
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Announcing OpenText AI and Analytics CE 21.1
Cloud computing is of ever-increasing prevalence and importance for businesses around the globe, and management and optimization of these environments…
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Navigating business recovery with AI
With the dramatic changes brought on by COVID-19, businesses are having to adapt to remote working, reduced budgets, and remaining agile as they undertake massive…
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Announcing OpenText Magellan CE 20.4
More than ever, organizations are looking for certainty in uncertain times. The ability to access information, gain actionable insight and…
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Ever wonder why information matters in train safety?
That anyone should be injured or killed in a transportation accident is a tragedy. Trains carry billions of passengers and…
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Being data-driven in the experience economy
Guest blog by Sheryl Kingstone, Research Vice President & General Manager – VOCUL, 451 Research. Significant disruption across industries and…
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Understanding the ethics of AI
In 2018, Elaine Herzberg was killed in what is believed to be the first pedestrian fatality by an autonomous vehicle. …
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Announcing OpenText AI & Analytics Cloud Editions (CE) 20.2
Until recently, the word “disruptive” was used to describe competitors, technologies and business models that could radically change the market…
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How COVID-19 will change how we work FOREVER
Global supply chains, especially in the manufacturing sector have experienced many different forms of disruption over the years – from…
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The state of AI and information readiness in banking
According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a…
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Serious Fraud Office partners with AI to fight crime
Artificial intelligence (AI) is a transformative technology that has the potential to both complement and advance human effort. Law enforcement…
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TORA Trading is bullish on data analytics and reporting solution from OpenText
Offering an enduring piece of financial advice, Benjamin Franklin once wrote, “An investment in knowledge pays the best interest.” This…
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OpenText Magellan and Platform 3 Solutions
The modern enterprise is a jungle of interconnected legacy systems, business unit applications, and technology platforms. Many enterprises have hundreds,…
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Tackling the ‘inconvenient truth’ of AI in healthcare
The market is growing fast for Healthcare Artificial Intelligence (AI), estimated to reach over $8 billion by 2026. During this…
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Be a digital bank, don’t just look like one
There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found…
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Sink or swim in the data tsunami
We talk a lot about digital disruption and how new technologies are dramatically altering manufacturers’ business models and operations. While…
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How AI is helping to rethink citizen services
Everyone knows what it’s like to deal with a government contact center: listening to recorded messages and being pushed from…
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The forgotten step to AI project success
A few weeks ago, a WSJ article discussed the reality of artificial intelligence (AI) project failures or delays that rarely…
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Are predictive analytics and machine learning platforms worth the investment?
There is a lot of buzz in the market around AI. However, does it justify the investment? Here at OpenText™…
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