Products
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Customer experience vs. customer engagement
Imagine you have an annual budget of $50,000. Do you spend it all on customer experience or customer engagement? The…
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Waikato Regional Council builds a sustainable future with digital technologies
The longest river in New Zealand, the Waikato River runs through the North Island and empties into the Tasman Sea.…
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Rapid Radiology puts the focus on senior care
As one of the largest teleradiology providers in the U.S., Rapid Radiology was established to expedite and enhance patient diagnosis…
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Overcoming the challenges of the remote contact center
The COVID-19 pandemic has forced contact center organizations to shift to remote work environments, and it’s had a tremendous impact…
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The resilient HR organization
Over the last few months, the world has changed completely – including the employee dynamics for HR professionals. As working…
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What’s new in OpenText Documentum for Life Sciences Cloud Edition (CE) 20.2
Pharmaceutical and Life Sciences companies are in the public spotlight as they pursue advanced therapies and vaccines to combat the…
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What’s new in OpenText EnCase Endpoint Security Cloud Edition (CE) 20.2
As data breaches continue to escalate in both their frequency and severity, it is more critical than ever for security…
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5 considerations when decommissioning legacy applications
Today, almost every large organization has a number of legacy applications that it would like to decommission. However, even if…
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Understanding the ethics of AI
In 2018, Elaine Herzberg was killed in what is believed to be the first pedestrian fatality by an autonomous vehicle. …
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Learning to fly: Managing an external and internal workforce
Guest blog by Mike Theaker, VP, HR Advisory & Digital Transformation, SAP SuccessFactors Remember when careers were linear? A workforce…
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4 lessons for the pharma supply chain after COVID-19
The medical supply chain has proved remarkably resilient during the Covid-19 crisis with drug shortages kept to a minimum. However,…
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What’s new in OpenText TeamSite Cloud Edition (CE) 20.2
Providing relevant, optimized experiences to all customers at each interaction with your brand is a must in 2020. Fortunately, with…
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How you communicate with your customers has changed for good
The last 6 months have changed the way we all communicate – with friends, with family, with colleagues. This shift…
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Delivering smiles and curbside meals during COVID-19
Smiles from students tell the story: instead of chatting with friends in cafeteria lines, children and teenagers receive sack lunches…
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OpenText Developer: One place for all your developer needs
Application Developers are the foundation of software companies around the world. Their expertise, abilities and creativity fuel the creation of…
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When agencies should collaborate – and not compete
The world of agency work is notoriously competitive. But how can agencies get past that when the client wants more…
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OpenText fax and Epic are integrated!
Each day, volumes of critical information are sent to and from doctors, patients, pharmacies, laboratories, healthcare providers and insurance companies.…
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What’s new in OpenText IoT 20.2
Amidst an environment of increasingly global and complex supply chains, organizations must collaborate closely with customers, suppliers and partners to…
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What if today’s contact center technology existed a quarter of a century ago?
Some 26 years ago, I was a tech support representative working at a call center for a prominent software company.…
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Modeling your business processes to new ways of working
The COVID-19 pandemic has dictated new measures for business standards, forcing businesses into flux due to social distancing and quarantine…
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