Products
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7 best practices in customer experience
In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great…
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Behind the scenes work is key to CPOE success
When a clinical lab places a key part of their business operation in another company’s “hands“, they trust that the…
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Using information management for positive change
In content and information management platforms, content is typically created and used internally to document projects, capture knowledge and provide…
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Developing a strong lab outreach program
When Joe Trevino says that he understands the challenges of a laboratory manager’s daily routine – financial, staffing, technology and…
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Connect with Singapore via the PEPPOL e-invoicing network
Originally, the goal of Pan-European Public Procurement On-Line (PEPPOL) was to simplify electronic procurement processes between government agencies across Europe…
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AAA club transforms the digital experience for its members
Whether calling for roadside assistance, planning travel on the mobile app or meeting with an insurance agent, over 13.5 million…
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Responsive layout applications with high resolution displays
With the size and resolution of laptop displays and computer monitors continuously increasing, organizations and employees expect the applications they…
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Why should a Voice of the Customer program matter to your organization?
The Voice of the Customer (VoC) is a term used in business to describe the in-depth process of capturing customer’s…
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Industry 4.0 is profoundly impacting the customer experience
In not the too distant past, companies carried out business the old fashion way, where paper was the norm and…
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What can OpenText’s partnership with Microsoft do for you
Did you know that our collaborative partnership with Microsoft enables OpenText™ to develop business and industry solutions that leverage your…
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Top 10 reasons to upgrade Documentum
Software upgrades are vital for organizations to improve performance. To maintain a competitive advantage, internal resource efficiency and service levels,…
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IDEA powers the electrical industry with OpenText Alloy
IDEA (Industry Data Exchange Association) was established by the National Electrical Manufacturers Association and the National Association of Electrical Distributors…
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Four New Year’s resolutions for Documentum customers
It’s the beginning of a new year — and a new decade — and, for many, it’s time for the…
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Managing the lifecycle of your Microsoft Teams
In the evolving digital world, organizations wrestle with managing an increasing volume of content, finding the current version of a…
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Four tips to optimize your EIM systems in 2020
EIM solutions are becoming more and more pivotal to the success of today’s digital business. The challenge is on to…
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Are we there yet?
Everyone who has taken a long road trip with children has heard that incessant question from the back seat: “Are…
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7 must-have features for end-to-end data visibility
Have you ever headed out to your car on a cold, winter morning only to find the windshield completely frosted…
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Unlocking insights trapped in unstructured wine reviews
At this year’s Forrester Data Strategy & Insights conference in Austin, TX, Forrester’s Boris Evelson presented a live technology challenge…
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The role of smart Personal Protection Equipment
Health and safety regulations are among the toughest in force worldwide, but in 2018 there were 2.8 million workplace injuries…
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Driving shareholder value through marketing
In recent blogs I’ve talked about the importance of proving the value of marketing and my predictions for marketing trends…
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