Customer Experience
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Customer communications management
Do you remember Financial Services before the world of digital marketing and omnichannel customer experiences? Customer Communications Management (CCM) was…
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Qfiniti and Enterprise World 2018
If you joined the Qfiniti team for the massive OpenText user event in Toronto this summer, thank you, and we…
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Endless Aisle can delight both customer and retailer
In the new world of omnichannel retail, the line between online and offline is blurring for customers. They expect a…
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Content and context must drive personalization in retail
Here’s an insight into me: I’m not the same person I was yesterday. I’m not hugely different but in subtle…
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OpenText Exstream recognized as industry leading solution
It is always nice to be recognized, and the OpenText Customer Experience Management team was delighted to learn that OpenText…
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Qfiniti: WFO Provider of the Year
Each year the IQPC Call Center Week Excellence Awards honor, recognize and promote the most innovative call center solutions and…
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3 Steps to Retail Supply Chain Excellence Using Dynamic Collaboration
Digital transformation is the defining reality for today’s retailers. Reorganizing to serve a smartphone-wielding consumer who shops on-the-go with the…
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Output Management As A Service? Yes, It’s Here!
In today’s information-driven world, it can be a challenge to manage all of the content and data that is available…
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Disrupt Yourself – Personalized Marketing in the age of General Data Protection Regulation (GDPR)
In early March, as part of an overall webinar titled New EU Policies Will Transform Business Practices across the Organization:…
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Personalize Wisely: The Do’s and Don’ts of Personalization
Do you know the best approach to personalizing your digital experiences? While personalization has been a top priority for many…
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OpenText Experience Suite EP2 Release Brings Powerful Features to Build Compelling Customer Interactions
The existing set of OpenText™ Customer Experience Management solutions across Web Content Management, Digital Asset Management, Customer Communications Management, Workforce Optimizations,…
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Digital Transformation and Thoughts From Gartner Symposium
I recently had the opportunity to attend and present at the Gartner Symposium in Dubai on behalf of OpenText. This…
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OpenText Positioned as a Leader Again in 2017 Gartner Magic Quadrant for Customer Communications Management (CCM) Software
Gartner recently published its 2017 Customer Communications Management Software Magic Quadrant, with OpenText positioned as a Leader in this report.…
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100,000 Pieces of Content a Day
It often feels like we are being deluged by content, we are exposed to more stories, images, video, and audio…
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An Account Number by any Other Name
All I wanted to do was give a business some money. Yet they seemed determined to make it as difficult…
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Developing a Culture of Assumption at 200mph
Last weekend I attended the United States Grand Prix Formula One race at the magnificent Circuit of the Americas facility…
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Employee Engagement and Coaching in Union Environments
A few years ago I visited a customer in Italy, and we demonstrated the coaching and monitoring tools of OpenText™…
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Cherry Picking Makes Employees Frustrated
Have you ever had a performance review with your boss where he or she picks the absolutely worst issue to…
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When Personalization Backfires
A colleague of mine recently shared a story from The New York Times about a woman who signed up for an…
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The Benefits of a Customer-Centric Culture
Customer Experience can mean different things to different people. In the Marketing world, there’s a debate about whether a CMO…
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