Customer Experience
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OpenText Qfiniti named back-to-back WFO Provider of the Year
It’s not easy to stand out in a competitive contact center and customer experience market, but every once in while…
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Let your customers improve your website
The goal of testing is to get information about the behavior of visitors to a website so that our customers…
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OpenText named a 2018 CCM Leader in new Aspire Leaderboard
Most everyone agrees that providing a superior customer experience is a strategic imperative for enterprises across many industries. Numerous studies…
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The power of rights management
Deciphering rights can be a complex nightmare even for the most digitally savvy organization! Companies that have invested in a…
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Top 10 CEM software benefits for digital marketing in 2018
Customer Experience Management (CEM) has become a key point of differentiation in many industries today. Forrester Research has shown that customer…
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Event oriented customer experience
In my previous blog, I took a look at some of the major areas Financial Services needs to address to…
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Personalizing the experience: One size doesn’t fit all
Personalization is radically changing the face of retail, both online and in store. In a previous blog, I wrote about…
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OpenText Experience brings AI to intelligent and connected experiences
Imagine customer journeys that are connected and more personal; where every interaction leaves the person feeling engaged and wanting to…
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Employee engagement and the quality management renaissance
This post has been written by guest author Paul Stockford of Saddletree Research. What is the “quality management renaissance”? When…
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Digital transformation in retail
Last month, Target announced its latest figures that showed a remarkable turnaround from the same time the year before. The…
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A beginners guide to establishing a successful testing and optimization program
If you are reading this, chances are you are the lucky individual that’s been chosen to own and champion testing…
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Creating remarkable customer experiences
What makes an interaction, a communication, a purchase, or any other kind of customer experience we have in our daily…
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10 years, 5,000 customers and €1 billion
Most of us have started down the digitisation road in one form or another. We’re all moving at our own…
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Customer experience as a catalyst for digital transformation
With 63% of Financial Services organizations either planning or formally engaged in digital transformation initiatives, how does a financial brand…
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Top 7 CMS software benefits for digital marketing in 2018
Digital marketing is proven to be the most effective channel for today’s marketers – and it can deliver far more…
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How to choose the best CMS software in 2018
Organizations have to continually improve customer experience while reducing costs and driving innovation. Choosing the Content Management System (CMS) for…
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How to decrease shopping cart abandonment using AB testing
One of the most common challenges e-tailers face today is high cart abandonment rates. According to a 2017 Baymard study, the average…
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What is a content management system (CMS)?
The names (and acronyms) may be similar, but there’s a huge difference between the different solution sets that can fall…
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OpenText debut on Gartner Magic Quadrant for Workforce Engagement Management for Qfiniti solution
The OpenText team is proud to announce its arrival to the Gartner Magic Quadrant for Workforce Engagement Management (WEM) for…
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How to choose the best CEM software in 2018
In our first blog, we discussed Customer Experience Management (CEM) and the benefits that an effective CEM platform offers organizations…
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