Customer Experience
-
OpenText TeamSite 16.4.1 is available now
If you’re working in a web content management system (CMS) every day, it needs to function as you’d expect and…
Read more » -
Deployed in the cloud, OpenText Media Management delivers new features and functionality
Successful marketing departments know the value of the cloud. To succeed in today’s competitive, digital world, you need a Digital…
Read more » -
Increased automation in OpenText Media Management delivers significant benefits
All marketers know that time is money. Whether you’re putting in a marketing request or scheduling media delivery, reducing the…
Read more » -
Consolidating customer communications platforms at NAV with OpenText Exstream
Every year the Norwegian Labour and Welfare Administration (NAV) sends out more than 20 million items of communication to over…
Read more » -
OpenText Media Management uses intelligence to improve the marketer’s life, one task at a time
Marketers who use video grow revenue 49% faster than non-video users, according to Wordstream. But in today’s digital world, it’s…
Read more » -
Why do user experience, intelligence and automation matter in the enterprise?
The life of a marketer can be exciting and inspiring. From major product launches to creating new collateral to attending…
Read more » -
OpenText Qfiniti now available for Amazon Connect in the AWS Marketplace
OpenText™ is excited to announce that our cloud-ready Workforce Optimization (WFO) suite, OpenText™ Qfiniti, has been integrated with Amazon Connect,…
Read more » -
Experiences made easy in the cloud
In today’s cloud-first market, it’s essential to have cloud strategies that empower marketing, line of business users, and developers. At…
Read more » -
Mobilizing your workforce with intraday management
A few months ago, my family and I visited the happiest place on earth – Disney World! When we arrived…
Read more » -
Retail execution with SAP DAM
There’s a battle at your local shop that, as a consumer, you probably don’t know is happening. It affects the…
Read more » -
Creating lifetime customers through CX
Buying a new car can be a very exciting time. Most of us start online researching the type of car…
Read more » -
How HZ improved consistency and efficiency of creative reviews with the use of OpenText Hightail
In the ever-changing landscape of marketing, how does a creative agency stay competitive? How do you maintain excellence in client…
Read more » -
Is your content appropriate for every channel?
During a recent American Marketing Association and OpenText™ Hightail webinar, content strategy consultant/expert Noz Urbina outlined one of the biggest marketing…
Read more » -
The stepping stones of the customer experience journey
I love to hear my parents tell stories from their younger days. One of my favorites is about an incident…
Read more » -
OpenText Qfiniti named back-to-back WFO Provider of the Year
It’s not easy to stand out in a competitive contact center and customer experience market, but every once in while…
Read more » -
Let your customers improve your website
The goal of testing is to get information about the behavior of visitors to a website so that our customers…
Read more » -
OpenText named a 2018 CCM Leader in new Aspire Leaderboard
Most everyone agrees that providing a superior customer experience is a strategic imperative for enterprises across many industries. Numerous studies…
Read more » -
The power of rights management
Deciphering rights can be a complex nightmare even for the most digitally savvy organization! Companies that have invested in a…
Read more » -
Top 10 CEM software benefits for digital marketing in 2018
Customer Experience Management (CEM) has become a key point of differentiation in many industries today. Forrester Research has shown that customer…
Read more » -
Event oriented customer experience
In my previous blog, I took a look at some of the major areas Financial Services needs to address to…
Read more »