Customer Experience
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Using first-party data to deliver personalized and tailored digital experiences at scale
Delivering personalized digital experiences is getting harder even as the technology to do so gets better. As the value of…
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Managing your digital assets
You’ve no doubt spent lots of time and money creating and curating high-quality digital assets. Now the question is: How…
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Announcing OpenText Experience Cloud CE 21.3
Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to…
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Introducing OpenText Experience CDP
Effective personalization at scale is the holy grail of modern marketing. It is a powerful force for acquisition, retention, and…
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How the pandemic has raised the bar for digital experience
When the COVID-19 pandemic hit the world in March 2020, in-store shopping was not an option. For many consumers this…
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Why you need a top digital experience platform in 2021
The COVID-19 pandemic has accelerated a social and technology trend that has been happening for some time. The way we…
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CCaaS and speech analytics create a best-in-class contact center offering
Many companies today are transitioning from traditional on-premises telephony contact center solutions to cloud telephony solutions—better known as contact center…
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Announcing OpenText Experience Cloud CE 21.2
Customers are demanding efficiency, immediacy, transparency, and universal engagement across channels. They’re putting major pressure on organizations to deliver more…
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Maximizing online delivery with DAM for retail
2020 is proving to have been a sea change for the retail industry. All those investments in the brick-and-mortar experience……
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Supercharge your contact center with real-time speech analytics
Customer satisfaction, more than ever, has become a key metric for measuring business success. The quality of your products and…
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How to centrally manage your phone system when working from home
Working from home has now become the standard for many companies. As the pandemic eases, businesses are likely to re-examine…
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Announcing OpenText Experience Cloud CE 21.1
Companies are increasingly looking for solutions to increase their productivity, by modernizing their technology stack, increasing the value of their…
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What is digital experience?
Digital experience inhabits a realm packed with similar terms. You have digital experience management (DXM), customer experience (CX), customer experience…
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Digital experience for CFOs
Implementing a digital experience platform (DXP) for your organization can be a significant financial commitment. But it’s also an investment that can pay considerable dividends. If you’re a marketing executive or…
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New independent report prepares organizations for implementing digital experience in 2021
What’s been set in motion by the events of 2020 isn’t temporary. Its effects will continue to be felt far…
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4 tips for tracking customer experience KPIs
Increasingly, companies are running the numbers and discovering that they ignore customer experience at their peril. It’s more cost-effective to keep the customers you…
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How to delight customers with engaging experiences
What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a…
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Evolving customer communications
Targeted customer communications are a powerful way to increase engagement and build brand loyalty. Done poorly, they’re also an effective way to drive your…
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“We are experiencing longer than normal wait times”
Recent events have resulted in increasingly difficult conditions in which to run a business, disrupting even the most efficient and…
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What’s new in OpenText CX-E Voice CE 20.4
The world’s largest work from home experiment began in March 2020 and it’s working! Today, 82% of company leaders plan…
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