Customer Experience
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Enabling highly personalized content at scale with customer data
For content marketers, finding out that the campaign you worked so hard on didn’t hit the spot is incredibly frustrating.…
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Is your speech analytics solution multilingual?
Exceptional customer experience (CX) continues to be paramount for any business. In fact, a Gartner survey conducted in 2020 found…
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Finding the needle in your CCM haystack
Modern enterprise communications create a lot of content. Unfortunately, it’s very common for that volume to breed redundant templates and…
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Top 5 benefits of digital customer experience management tools
The 2020 COVID-19 pandemic was the ‘moment that everything changed’ for business. Delivering an excellent digital customer experience is no…
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Shutterstock integration for OpenText Media Management
We’ve all experienced the stress of an asset emergency. Something (a piece of collateral, a video, instore signage, etc.) needs…
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Focus on customer experience to stand out from your retail banking competitors
Conventional marketing wisdom dictates that acquisition is where you focus all your efforts. After all, you need new customers to…
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Aspire: OpenText an Overall Leader in the CCM market
For the fourth year in a row, independent consulting firm Aspire has ranked OpenText as an Overall Leader in the…
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DAM for consumer packaged goods organizations
If you rely on others to market and sell your products, your brand is your most valuable asset. Whether customers…
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Every individual interaction is the one that matters
According to McKinsey, around 80 percent of government efforts to transform performance don’t fully meet their objectives. However, the consultancy…
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How utilities can boost engagement, retention, and profits
Utilities have undertaken a large transformation journey to leverage new technologies (such as AI, IoT, robotics, etc.) to achieve their…
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Using first-party data to deliver personalized and tailored digital experiences at scale
Delivering personalized digital experiences is getting harder even as the technology to do so gets better. As the value of…
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Managing your digital assets
You’ve no doubt spent lots of time and money creating and curating high-quality digital assets. Now the question is: How…
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Announcing OpenText Experience Cloud CE 21.3
Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to…
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Introducing OpenText Experience CDP
Effective personalization at scale is the holy grail of modern marketing. It is a powerful force for acquisition, retention, and…
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How the pandemic has raised the bar for digital experience
When the COVID-19 pandemic hit the world in March 2020, in-store shopping was not an option. For many consumers this…
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Why you need a top digital experience platform in 2021
The COVID-19 pandemic has accelerated a social and technology trend that has been happening for some time. The way we…
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CCaaS and speech analytics create a best-in-class contact center offering
Many companies today are transitioning from traditional on-premises telephony contact center solutions to cloud telephony solutions—better known as contact center…
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Announcing OpenText Experience Cloud CE 21.2
Customers are demanding efficiency, immediacy, transparency, and universal engagement across channels. They’re putting major pressure on organizations to deliver more…
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DAM for rent: The rise of cloud-based digital asset management by subscription
The use of rich media in day-to-day operations is no longer limited to marketing departments or content-centric organizations like those in the…
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Maximizing online delivery with DAM for retail
2020 is proving to have been a sea change for the retail industry. All those investments in the brick-and-mortar experience……
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