Customer Experience
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Why `digital fakers’ have nowhere to hide
I recently attended two really amazing events: the MoneyLive Summit in London and the OpenText™ Middle East Summit in Dubai.…
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Choosing the right AI provider for auto-tagging images in Digital Asset Management
Over the past six or seven years, I’ve talked to many DAM practitioners, consultants and developers about using AI for…
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4 steps to migrate from OpenText MediaBin to OpenText Media Management
Maybe you are considering moving from OpenTextTM MediaBin to OpenTextTM Media Management (OTMM) but you’re not sure where to start?…
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How Digital Asset Management is transforming customer and employee experiences across industries
The growing volume and complexity of digital content in most industries has made DAM a crucial capability in a wide…
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Secure and streamline collaboration by integrating with popular tools
In the Modern Workplace, seamless integration between the tools your employees use most is vital. Empowering people to stay in…
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Announcing OpenText Cloud Editions 22.1
The last two years have forced companies and organizations of all sizes to reassess their processes and operational methods and…
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Introducing push notifications to power personalized customer experiences at scale
Reach your customers wherever they are with OpenText Notifications Mobile devices are deeply embedded in modern life. In 2021, consumers…
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Announcing OpenText Experience Cloud CE 22.1
Delivering relevant, data-driven, modern experiences Consumers today expect communications that are immediate and seamless. The reality? Well, it’s not quite…
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OpenText Enhances Digital Payment Solutions with Mastercard
Mastercard announced today that OpenText has been selected as an official partner of the new Mastercard Send Partner Program. This…
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How to center customer communications in your first-party data strategy
The future of marketing depends on creating experiences that revolve around your customers. By 2025, Gartner predicts that 40% of…
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Europe invests in cloud computing, yet compliance is a barrier
Many EU government agencies have invested substantially in cloud computing initiatives to boost the adoption of cloud solutions. The rising…
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6 things for marketers to keep in mind as the third-party cookie crumbles
2023 will be the year the cookie crumbles. Google announced plans to delay the phase-out of third-party cookies in Chrome,…
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7 steps to faster value realization
According to Harvard Business Review, although 95% of businesses rank digital transformation as a priority, only 1 in 5 leaders…
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Announcing OpenText Experience Cloud CE 21.4
Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to…
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Financial institution leverages OpenText and AWS powered solution for personalized digital experiences at scale
Background – Global financial institution seeks to modernize web content management strategy A global bank and longtime OpenText™ TeamSite™ customer with 86,000+ employees serving…
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Unpacking the OpenText & Google co-innovation launched at Google Cloud Next ‘21
OpenText was a preferred partner at last week’s Google Cloud Next ’21, where we showcased new cloud technologies that empower…
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The future of digital asset management (DAM 3.0)
DAM 1.0: Building a better asset warehouse The first generation of digital asset management (DAM) software was a lifesaver, a…
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Enabling highly personalized content at scale with customer data
For content marketers, finding out that the campaign you worked so hard on didn’t hit the spot is incredibly frustrating.…
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Is your speech analytics solution multilingual?
Exceptional customer experience (CX) continues to be paramount for any business. In fact, a Gartner survey conducted in 2020 found…
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Finding the needle in your CCM haystack
Modern enterprise communications create a lot of content. Unfortunately, it’s very common for that volume to breed redundant templates and…
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