Analytics & AI

From Berlin’s highs to Shanghai’s horizons: Join the Virtual Garage Tour at the next Formula E showdown

Experience firsthand how Jaguar TCS Racing blends high-tech innovation with thrilling race strategy in the heart of Shanghai!

May 16, 2024 4 minute read
Supercharge your contact center with real-time speech analytics

Supercharge your contact center with real-time speech analytics

Customer satisfaction, more than ever, has become a key metric for measuring business success. The quality of your products and level of support are paramount….

4 minute read

Announcing OpenText AI and Analytics CE 21.1

Announcing OpenText AI and Analytics CE 21.1

Cloud computing is of ever-increasing prevalence and importance for businesses around the globe, and management and optimization of these environments typically falls to IT. To…

5 minute read

How remote workers can gain valuable insights using Magellan BI & Reporting

How remote workers can gain valuable insights using Magellan BI & Reporting

As more people work from home far from colleagues and training manuals, software used to make critical data-driven decisions must be easy to use to…

4 minute read

Navigating business recovery with AI

Navigating business recovery with AI

With the dramatic changes brought on by COVID-19, businesses are having to adapt to remote working, reduced budgets, and remaining agile as they undertake massive digital transformation. Business resiliency has become…

4 minute read

Announcing OpenText Magellan CE 20.4

Announcing OpenText Magellan CE 20.4

More than ever, organizations are looking for certainty in uncertain times. The ability to access information, gain actionable insight and automate processes is more important…

4 minute read

What’s new in OpenText AI & Analytics Cloud Edition (CE) 20.3

What’s new in OpenText AI & Analytics Cloud Edition (CE) 20.3

Organizations are facing a common challenge in the information era, with data being generated and stored at an exponential rate and an increasing need to…

3 minute read

Ever wonder why information matters in train safety?

Ever wonder why information matters in train safety?

That anyone should be injured or killed in a transportation accident is a tragedy. Trains carry billions of passengers and tons of freight a year…

3 minute read

Being data-driven in the experience economy

Being data-driven in the experience economy

Guest blog by Sheryl Kingstone, Research Vice President & General Manager – VOCUL, 451 Research. Significant disruption across industries and the rising influence of the…

4 minute read

Feature engineering in machine learning – part 3

Feature engineering in machine learning – part 3

In the first part of this series, we covered different types of data in Machine Learning, their mathematical interpretation and how to use it in…

5 minute read

Understanding the ethics of AI

Understanding the ethics of AI

In 2018, Elaine Herzberg was killed in what is believed to be the first pedestrian fatality by an autonomous vehicle.  The incident caught the world’s…

6 minute read

What if today’s contact center technology existed a quarter of a century ago?

What if today’s contact center technology existed a quarter of a century ago?

Some 26 years ago, I was a tech support representative working at a call center for a prominent software company. I started as a first-tier…

4 minute read

Benefits of OpenText Magellan for the aviation industry

Benefits of OpenText Magellan for the aviation industry

The airline industry has been growing at an outstanding rate with an annual growth rate about 6% worldwide in passenger load for the past decade….

5 minute read

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