Analytics & AI
Go behind the scenes for the Jaguar TCS Racing Team’s 100th Race: A Formula E Milestone
Gear up for an electrifying journey as we celebrate the Jaguar TCS Racing Team’s 100th race in the ABB FIA Formula E World Championship. Discover the role of OpenText AI and analytics in helping the team achieve more wins and learn how you can get an exclusive peek behind the scenes!
Announcing OpenText AI and Analytics CE 21.2
As the amount of information businesses could use continues to build, it is rapidly surpassing our human capacity to be able to understand. That’s why…
Supercharge your contact center with real-time speech analytics
Customer satisfaction, more than ever, has become a key metric for measuring business success. The quality of your products and level of support are paramount….
Announcing OpenText AI and Analytics CE 21.1
Cloud computing is of ever-increasing prevalence and importance for businesses around the globe, and management and optimization of these environments typically falls to IT. To…
How remote workers can gain valuable insights using Magellan BI & Reporting
As more people work from home far from colleagues and training manuals, software used to make critical data-driven decisions must be easy to use to…
Navigating business recovery with AI
With the dramatic changes brought on by COVID-19, businesses are having to adapt to remote working, reduced budgets, and remaining agile as they undertake massive digital transformation. Business resiliency has become…
Announcing OpenText Magellan CE 20.4
More than ever, organizations are looking for certainty in uncertain times. The ability to access information, gain actionable insight and automate processes is more important…
What’s new in OpenText AI & Analytics Cloud Edition (CE) 20.3
Organizations are facing a common challenge in the information era, with data being generated and stored at an exponential rate and an increasing need to…
Ever wonder why information matters in train safety?
That anyone should be injured or killed in a transportation accident is a tragedy. Trains carry billions of passengers and tons of freight a year…
Being data-driven in the experience economy
Guest blog by Sheryl Kingstone, Research Vice President & General Manager – VOCUL, 451 Research. Significant disruption across industries and the rising influence of the…
Feature engineering in machine learning – part 3
In the first part of this series, we covered different types of data in Machine Learning, their mathematical interpretation and how to use it in…
Understanding the ethics of AI
In 2018, Elaine Herzberg was killed in what is believed to be the first pedestrian fatality by an autonomous vehicle. The incident caught the world’s…
What if today’s contact center technology existed a quarter of a century ago?
Some 26 years ago, I was a tech support representative working at a call center for a prominent software company. I started as a first-tier…
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