Analytics & AI
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What if today’s contact center technology existed a quarter of a century ago?
Some 26 years ago, I was a tech support representative working at a call center for a prominent software company.…
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Benefits of OpenText Magellan for the aviation industry
The airline industry has been growing at an outstanding rate with an annual growth rate about 6% worldwide in passenger…
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Feature engineering in machine learning – Part 2
This blog is part two in a three-part series, and provides explanations about simple feature engineering methods. In part 1…
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Announcing OpenText AI & Analytics Cloud Editions (CE) 20.2
Until recently, the word “disruptive” was used to describe competitors, technologies and business models that could radically change the market…
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How to create quality content using the latest AI & ML tools
Wouldn’t it be magnificent if you could create quality content, which is intelligent and smart and at the same time…
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How COVID-19 will change how we work FOREVER
Global supply chains, especially in the manufacturing sector have experienced many different forms of disruption over the years – from…
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What can a Voice of the Customer program do for you?
In my last blog, I concluded by saying that a good Voice of the Customer (Voc) program is time, money,…
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The state of AI and information readiness in banking
According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a…
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Why should a Voice of the Customer program matter to your organization?
The Voice of the Customer (VoC) is a term used in business to describe the in-depth process of capturing customer’s…
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Serious Fraud Office partners with AI to fight crime
Artificial intelligence (AI) is a transformative technology that has the potential to both complement and advance human effort. Law enforcement…
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Unlocking insights trapped in unstructured wine reviews
At this year’s Forrester Data Strategy & Insights conference in Austin, TX, Forrester’s Boris Evelson presented a live technology challenge…
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TORA Trading is bullish on data analytics and reporting solution from OpenText
Offering an enduring piece of financial advice, Benjamin Franklin once wrote, “An investment in knowledge pays the best interest.” This…
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OpenText Magellan and Platform 3 Solutions
The modern enterprise is a jungle of interconnected legacy systems, business unit applications, and technology platforms. Many enterprises have hundreds,…
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Tackling the ‘inconvenient truth’ of AI in healthcare
The market is growing fast for Healthcare Artificial Intelligence (AI), estimated to reach over $8 billion by 2026. During this…
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Be a digital bank, don’t just look like one
There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found…
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Sink or swim in the data tsunami
We talk a lot about digital disruption and how new technologies are dramatically altering manufacturers’ business models and operations. While…
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AI helps you hear your customers’ voice
Your customers are talking to you, and about you, but are you gaining any value from those conversations? In this…
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Announcing OpenText AI & Analytics Release 16 EP7
Whatever you do, having access to the right information instantly, whenever you need it would make your job a whole…
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What’s new in OpenText Qfiniti and Explore Release 16 EP7
Providing a superior customer experience delivers a competitive advantage in today’s crowded marketplaces. To keep customer satisfaction high, you must…
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Predictive analytics for detection and response
Enterprise security professionals today can prevent many attacks on their organization’s endpoints, thanks to ever-improving defensive tools that work across…
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