AI & Analytics
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What can a Voice of the Customer program do for you?
In my last blog, I concluded by saying that a good Voice of the Customer (Voc) program is time, money,…
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Why should a Voice of the Customer program matter to your organization?
The Voice of the Customer (VoC) is a term used in business to describe the in-depth process of capturing customer’s…
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Unlocking insights trapped in unstructured wine reviews
At this year’s Forrester Data Strategy & Insights conference in Austin, TX, Forrester’s Boris Evelson presented a live technology challenge…
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AI helps you hear your customers’ voice
Your customers are talking to you, and about you, but are you gaining any value from those conversations? In this…
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Announcing OpenText AI & Analytics Release 16 EP7
Whatever you do, having access to the right information instantly, whenever you need it would make your job a whole…
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What’s new in OpenText Qfiniti and Explore Release 16 EP7
Providing a superior customer experience delivers a competitive advantage in today’s crowded marketplaces. To keep customer satisfaction high, you must…
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Predictive analytics for detection and response
Enterprise security professionals today can prevent many attacks on their organization’s endpoints, thanks to ever-improving defensive tools that work across…
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OpenText Magellan as a System of Insight
Big data has revolutionized business, allowing organizations to turn troves of information into meaningful insights. Yet with so many different…
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Announcing OpenText AI & Analytics Release 16 EP6
Science fiction anticipated the power of AI, predictive analytics and “talking” computers. But it typically showed only a small elite…
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Feature engineering in machine learning – An overview
This blog is a first in a 3-part series that will give a glimpse into the feature engineering part of…
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New Magellan suites offer easy onramps to AI
By now, the benefits of adding AI and machine learning (ML) to your digital business processes have been well-demonstrated, yet…
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The power of combining AI and analytics for manufacturers
Artificial Intelligence (AI) has become one of the hottest topics in manufacturing today. The range of business and operational applications…
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Industry Guide to Manufacturing: Four trends for the Intelligent and Connected manufacturer
While the manufacturing sector has continued to grow steadily over the last decade, the forecast from the US National Association…
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Feelings, trends and value: Three key elements of sentiment analysis
Do you want to know what your customers think about your product? How about validating why and when your employees…
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Auto-Classifying data with Magellan and beyond: Preparing for a project
In previous posts in the series, we’ve discussed advantages brought by Auto-Classification projects, and different types of solutions and Machine…
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OpenText Insights from Gartner Analytics and BI Bake-Off
OpenText™ recently attended the Gartner Data and Analytics Summit in Orlando where their annual Analytics and BI bake-off remains popular.…
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Fix what ain’t broken to keep your expensive equipment running seamlessly
“Don’t fix what ain’t broken,” the cliché runs. But anyone with expensive assets to maintain – from precision tooling machines…
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Auto-Classifying data with Magellan and beyond: What approaches are there?
In the first installment of this series, we considered the reasons why you might want to turn to auto-classification to…
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Auto-Classifying data with Magellan and beyond
In today’s digital world, the ability to establish defensible and transparent processes to auto-classify digital content is of growing importance…
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What is AI-powered analytics software?
Artificial intelligence (AI) and analytics, individually, topped the digital agenda for companies in 2018 according to CIO magazine. The publication…
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