AI & Analytics
-
Announcing OpenText AI and Analytics CE 21.2
As the amount of information businesses could use continues to build, it is rapidly surpassing our human capacity to be…
Read more -
Supercharge your contact center with real-time speech analytics
Customer satisfaction, more than ever, has become a key metric for measuring business success. The quality of your products and…
Read more -
Announcing OpenText AI and Analytics CE 21.1
Cloud computing is of ever-increasing prevalence and importance for businesses around the globe, and management and optimization of these environments…
Read more -
How remote workers can gain valuable insights using Magellan BI & Reporting
As more people work from home far from colleagues and training manuals, software used to make critical data-driven decisions must…
Read more -
Navigating business recovery with AI
With the dramatic changes brought on by COVID-19, businesses are having to adapt to remote working, reduced budgets, and remaining agile as they undertake massive…
Read more -
Announcing OpenText Magellan CE 20.4
More than ever, organizations are looking for certainty in uncertain times. The ability to access information, gain actionable insight and…
Read more -
What’s new in OpenText AI & Analytics Cloud Edition (CE) 20.3
Organizations are facing a common challenge in the information era, with data being generated and stored at an exponential rate…
Read more -
Ever wonder why information matters in train safety?
That anyone should be injured or killed in a transportation accident is a tragedy. Trains carry billions of passengers and…
Read more -
Being data-driven in the experience economy
Guest blog by Sheryl Kingstone, Research Vice President & General Manager – VOCUL, 451 Research. Significant disruption across industries and…
Read more -
Feature engineering in machine learning – part 3
In the first part of this series, we covered different types of data in Machine Learning, their mathematical interpretation and…
Read more -
Understanding the ethics of AI
In 2018, Elaine Herzberg was killed in what is believed to be the first pedestrian fatality by an autonomous vehicle. …
Read more -
What if today’s contact center technology existed a quarter of a century ago?
Some 26 years ago, I was a tech support representative working at a call center for a prominent software company.…
Read more -
Benefits of OpenText Magellan for the aviation industry
The airline industry has been growing at an outstanding rate with an annual growth rate about 6% worldwide in passenger…
Read more -
Feature engineering in machine learning – Part 2
This blog is part two in a three-part series, and provides explanations about simple feature engineering methods. In part 1…
Read more -
Announcing OpenText AI & Analytics Cloud Editions (CE) 20.2
Until recently, the word “disruptive” was used to describe competitors, technologies and business models that could radically change the market…
Read more -
How to create quality content using the latest AI & ML tools
Wouldn’t it be magnificent if you could create quality content, which is intelligent and smart and at the same time…
Read more -
How COVID-19 will change how we work FOREVER
Global supply chains, especially in the manufacturing sector have experienced many different forms of disruption over the years – from…
Read more -
What can a Voice of the Customer program do for you?
In my last blog, I concluded by saying that a good Voice of the Customer (Voc) program is time, money,…
Read more -
The state of AI and information readiness in banking
According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a…
Read more -
Why should a Voice of the Customer program matter to your organization?
The Voice of the Customer (VoC) is a term used in business to describe the in-depth process of capturing customer’s…
Read more