Products
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The customer experience is now digital
Customer experience has increasingly been focused on digital for several years, but the events of 2020 have drastically accelerated that…
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Partnering to deliver accessible content
Reviewing a bank statement, checking an electricity bill, or even reading a restaurant menu — simple, everyday actions that most…
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Resilience and innovation in the face of insecurity
Switch knows data. As a world leader in data center ecosystems with 100% uptime, the Las Vegas company powers connection…
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Screen flips and gatekeepers don’t work in the new world of work
The notion of the traditional workplace has been evolving for a decade now, but 2020 has seen a forced acceleration…
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Connected Workspaces: A more effective way for dispersed teams to work
We are currently living through very turbulent times. The new environment has most certainly impacted your teams, and impacted their…
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4 key areas for successful information management transformation
Enterprise technology and digital transformation programs are notoriously challenging. A recent Harvard Business Review (HBR) article stated: “Success requires bringing together…
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Take remote work to the next level
As enterprises respond to the challenges of a rapidly transforming economy, extending the scope of secure and reliable collaboration for…
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What’s new in EnCase eDiscovery Cloud Edition (CE) 20.3
Collecting data is a crucial requirement for responding to litigation, regulatory response and investigations. However, key data is spread over…
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How information governance helps reduce IT budgets
A volatile economy and massive disruptions to business models have many IT planners scrambling to allocate budget and keep up…
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What’s new in OpenText eDOCS Release 16.7.2
Repetitive tasks are the bane of every knowledge worker, including lawyers. According to a report by McKinsey Global Institute, over…
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What everyone should know about moving 5 million documents – fast
As a Canadian energy provider, NAL Resources remains committed to meeting current needs without compromising the needs of future generations.…
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NIST Privacy Framework – A focus on the identify function
Managing privacy using a risk-based approach is a consistent theme in many recent privacy regulations, including the EU General Data…
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Meeting your customers where they are
In a 2017 State of Global Customer Service Report by Microsoft, 98% of respondents said customer service was important in…
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No more searching through the haystack for City of Dallas
For the City of Dallas, a small team faces a big task to collect data for public record requests, litigation…
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3 tips to improving efficiency and reducing risk when using Microsoft Office 365 and Teams
This blog is co-authored by Lou Blatt and Dei Jow. Like many remote knowledge workers, I use Microsoft® Office 365…
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OpenText and SAP: Digital Zone
OpenText™ launched its Digital Zone strategy in mid-April to deliver an exceptional communication strategy to our customers. With a specific…
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Where did I put that document?
Since March 2020, like millions of others around the world, the majority of OpenText™ employees have been working from home…
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Put contact center technology at the heart of your customer experience
The contact center is at the heart of today’s customer experience. Contact center interactions are critical to customer experience in…
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Forrester quantifies information advantage for capital-intensive companies
Capital-intensive industries like chemicals, utilities, oil and gas, and mining are facing rapid changes in supply and demand. These companies often…
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Building secure communication resiliency at the desktop
The unprecedented events of 2020 have shown many organizations the cracks in their infrastructure. Faced with the sudden reality of…
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