In a 2017 State of Global Customer Service Report by Microsoft, 98% of respondents said customer service was important in their brand choices and loyalty….

Change is happening faster than ever and it can disrupt companies – even big, long-established brands – in the blink of an eye. The ability…

The unprecedented events of 2020 have shown many organizations the cracks in their infrastructure. Faced with the sudden reality of remote work environments, organizations that…

The global COVID-19 pandemic has highlighted the importance for companies to find a trusted partner that can seamlessly connect their digital ecosystem together. Companies today…

Today’s supply chains are not only an effective means of ensuring business continuity, but they have also become a bastion for ethical practices. It is…

The massive disruption caused by the coronavirus outbreak has highlighted significant challenges in global supply chains. As highlighted in Fortune magazine: “The coronavirus pandemic has…

As one of the largest teleradiology providers in the U.S., Rapid Radiology was established to expedite and enhance patient diagnosis and treatment, and to specifically…

The medical supply chain has proved remarkably resilient during the Covid-19 crisis with drug shortages kept to a minimum. However, the pandemic has exposed a weakness in global supply chains that have to address as the world economy recovers. How should companies prepare for the next global shock?

Each day, volumes of critical information are sent to and from doctors, patients, pharmacies, laboratories, healthcare providers and insurance companies. These documents are often urgent,…

Amidst an environment of increasingly global and complex supply chains, organizations must collaborate closely with customers, suppliers and partners to achieve real-time visibility across every…

At an exclusive roundtable sponsored by OpenText and hosted by Finextra, leaders from the world of finance and payments came together, in confidence, to discuss the…

The concept of remote or home working isn’t new, but its adoption has been painfully slow. In 2019, less than 3% of American’s – about…