Line of Business

Electronic Data Interchange (EDI) has provided smaller businesses with an effective way to cut costs and improve the service they delivered to large customers for…

In the Total Experience economy, self-service speech-enabled Interactive Voice Response (IVR) systems play a crucial role in providing a seamless and efficient customer experience. IVR…

In the world of pharmaceuticals, something interesting keeps happening—companies acquire, merge, or divest from other companies. It’s like a puzzle they’re trying to solve getting…

Templates are very useful in our day-to-day work life.  We use them for email, Word documents, and spreadsheets.  They can take the form of canned…

AI is quickly becoming mainstream. Come to this year’s OpenText World to learn how your organization can use AI to work smarter and deliver results….

I’ve been working within the legal industry in one role or another since the early 1990s.  When I first started, legal departments collected only paper…

Businesses of all sizes struggle with integration. However, as organizations grow, so does the sprawl of internal systems, external partners, and cloud applications. All of…

Any business that wants to survive and compete must acknowledge the risks it faces in the marketplace, and work within boundaries it considers acceptable to…

With the increase in government directives related to digital technology, such as the NARA memorandum to transition federal agencies to electronic records and the Modernizing…

For organizations where mainframe and COBOL are at the heart of operations, going beyond the bounds of mainframe architecture to efficiently scale and innovate at…

As a business leader, you rely on technology, processes and information to make experiences for customers and employees as seamless and easy as possible. Yet,…

The excitement of the in-person Google Cloud Next event might be winding down, but the buzz around AI, personalization and customer experience is just getting…