Operations
Dobeles dzirnavnieks finds the perfect recipe for growth success
Guest author Juris Mosans, Digital Transformation Manager at Dobeles dzirnavnieks, explains how the food producer is driving business growth with digital workflows powered by OpenText™ content management.
From content chaos to information-led transformation
“Employees suffering from information overload tune out and check out.”[1] The realities of modern work have forced organizations to rapidly adapt to new ways of…
• 4 minute read
Why now is the time to move to a modern fax solution
Are your telephone lines plain and old? The era of POTS (Plain Old Telephone Service) analog lines is coming to an end. Many organizations need…
• 3 minute read
What is asset information management?
Modern work is changing how capital project, operations, and maintenance teams work and how they collaborate with partners, as well as engineering, procurement and construction…
• 5 minute read
Creating a new normal for operations and maintenance
Operations and maintenance teams in asset-intensive industries such as utilities, resources, oil and gas, chemicals, and metals and mining are learning to live in the…
• 2 minute read
Harness digital tech to improve claims processing
Mobile apps, artificial intelligence and advanced analytics are just some of the innovations shaking up the landscape for global insurers to help them meet the…
• 3 minute read
5 ways agent experience management improves CSAT and NPS scores
Agent experience management (AXM) is an imperative practice for creating a holistic and exceptional customer experience. If it’s not embraced organizations, it becomes very challenging…
• 4 minute read
A foundation of trust: The role of a Customer Success Manager
In a recent article, Guy Galon argues that in the wake of Covid-19, customer success is more important for business success than ever. The role…
• 5 minute read
Future-proof your information management
Key benefits of moving content services to the cloud include increased efficiency, greater security, remote accessibility, speed of deployment and ease of maintenance.[1] When making…
• 4 minute read
Harness inbound customer information to transform sales and service operations
With digital content becoming the norm, capturing all types of incoming customer information is more important than ever before. Many sales and service teams struggle…
• 3 minute read
Master modern work with intelligent, connected, secure and responsible experiences
No matter your industry or business function, whether you’re dealing with highly complex and regulated processes like clinical trials; simply need to automate manual data…
• 4 minute read
Improve manufacturing access to released product information
The manufacturing of products relies on numerous activities supported by disconnected processes and applications that produce a steady flow of product-related content. But most of…
• 4 minute read
Fueling financial processes with relevant content to increase productivity and control
As organizations try to control the explosion of business content, it becomes more difficult for people to find and use it when and where they…
• 3 minute read
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