Customer Service
Baptist Hospitals of Southeast Texas makes more time for patient care by moving fax services to the cloud
Guest author William Toon, CIO at Baptist Hospitals of Southeast Texas, explains how moving to OpenText™ RightFax™ Connect will unlock cost-savings and free clinicians to spend more time with patients.
Introducing the largest coordinated release in OpenText history
Today’s market-disrupting technologies are driving new and exciting opportunities to transform the way we live our personal lives, the way we do business, and the…
• 9 minute read
Announcing OpenText Experience EP6
Exceptional customer experiences set apart enterprises from their competition. To pave the way to success, marketers and lines of business need solutions that augment their…
• 5 minute read
Transforming customer experience with OpenText and Salesforce
The summer of 2019 sees our product relationship with Salesforce® take a giant step forward. We are strengthening our OpenText™ solutions for customer experience to…
• 3 minute read
What’s new in OpenText LiquidOffice EP6
Every day, customers and employees enter information on forms. Regardless of how they are created, distributed and captured, whether on paper or in electronic documents,…
• 4 minute read
What’s new in OpenText TeamSite EP6
Keeping up with the pace of business on an enterprise website can be stress-free, or at least less stressful, when you extend your personal bandwidth….
• 4 minute read
Achieving digital transformation in the insurance industry
Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While executives see transformation as essential,…
• 5 minute read
Fédérale Assurance implements customer communications strategy with OpenText
Each year, Belgian insurer Fédérale Assurance produces up to 10 million pages of customer communications relating to its financial investment products and insurance offerings, including…
• 2 minute read
Editorial Judgement
For anyone who writes, an editor helps make the final product better. A good editor is not just spell-check and grammar police (although still essential)….
• 3 minute read
The decline and regeneration of print news publishing
As online news sources become increasingly available to anyone with a smart device, we continue to see the decline of print newspapers and magazines. According…
• 4 minute read
Pulling an Uber: Customer experience in Financial Services
Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as universal references for all products…
• 5 minute read
How to beat the creative content crunch
With the demand for creative content to support an ever-increasing volume of campaigns and programs on the rise, marketers turn to digital asset management (DAM)…
• 2 minute read
What constitutes a complete intelligent forms platform?
Having an intelligent forms platform can help your organization on its journey to digital transformation, but not all solutions are designed to meet your specific…
• 3 minute read
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