Customer Service
Baptist Hospitals of Southeast Texas makes more time for patient care by moving fax services to the cloud
Guest author William Toon, CIO at Baptist Hospitals of Southeast Texas, explains how moving to OpenText™ RightFax™ Connect will unlock cost-savings and free clinicians to spend more time with patients.
Transitioning customer communications from paper to digital
When it comes to customer communications, Millennials, we’re told, prefer text and social media messages to phone calls and email. While most of the research…
• 4 minute read
5 best practices to maximizing your EIM investment
As the volume and variety of data in every business explodes, Enterprise Information Management (EIM) solutions are becoming an increasingly vital part of the IT…
• 4 minute read
Achieving a successful CCM implementation and adoption
When a customer chooses to invest in any kind of Customer Communications Management (CCM) platform, there are two things that have a direct impact on…
• 3 minute read
What is Customer Identity and Access Management (CIAM)?
Providing digital services to customers is a balancing act. You need to deliver outstanding customer experience at the same time as building trust in the…
• 7 minute read
7 best practices in customer experience
In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great experience only means good things for…
• 3 minute read
The differing attitudes to digital transformation in the utility sector
There are few utility organizations today that don’t understand or appreciate the benefits of digital transformation. However, a new whitepaper published by OpenText™ reveals a…
• 3 minute read
What’s new in OpenText LiquidOffice Release 16 EP7
In every organization, customers and employees enter information on forms because of business processes that require some type of discrete data collection. Regardless of whether…
• 2 minute read
How AI is helping to rethink citizen services
Everyone knows what it’s like to deal with a government contact center: listening to recorded messages and being pushed from pillar to post without any…
• 4 minute read
Get your creative team on the same page
When it comes to collaborating on creative projects, we know that processes can often get in the way. Your team members might find themselves working…
• 4 minute read
Creative collaboration for industry-leading enterprise DAM
If you’re involved in any form of digital content collaboration – whether as a designer, copywriter, project manager, or decision-maker – you have probably felt…
• 2 minute read
Employee experience drives customer experience
The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within retail banking this year. For…
• 5 minute read
SAP Ariba helps customers procure more effectively
When you have millions of customers worldwide that need to seamlessly connect and exchange information every day, data integration becomes a major challenge. Global software…
• 3 minute read
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