As the volume and variety of data in every business explodes, Enterprise Information Management (EIM) solutions are becoming an increasingly vital part of the IT…

When a customer chooses to invest in any kind of Customer Communications Management (CCM) platform, there are two things that have a direct impact on…

Providing digital services to customers is a balancing act. You need to deliver outstanding customer experience at the same time as building trust in the…

In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great experience only means good things for…

There are few utility organizations today that don’t understand or appreciate the benefits of digital transformation. However, a new whitepaper published by OpenText™ reveals a…

According to Forrester Research, 63% of marketers use some sort of journey mapping. Yet customer journeys are more complex than ever, requiring more one-to-one personalization…

In every organization, customers and employees enter information on forms because of business processes that require some type of discrete data collection. Regardless of whether…

Everyone knows what it’s like to deal with a government contact center: listening to recorded messages and being pushed from pillar to post without any…

When it comes to collaborating on creative projects, we know that processes can often get in the way. Your team members might find themselves working…

If you’re involved in any form of digital content collaboration – whether as a designer, copywriter, project manager, or decision-maker – you have probably felt…

The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within retail banking this year. For…

When you have millions of customers worldwide that need to seamlessly connect and exchange information every day, data integration becomes a major challenge. Global software…