Customer Service
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Digital Engagement: A New Business Requirement
Digital engagement isn’t an option anymore, it’s a requirement. Today’s consumers are savvy and fickle, and companies must work to…
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Digital-First Fridays: What is a Digital Enterprise?
In my first post in this blog series, I examined how the speed of digital is disrupting market leaders, and…
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Digital-First Fridays: Operating at the Speed of Digital
It is not the strongest or the most intelligent who will survive but those who can best manage change. –…
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Empowering Government with a Digital Agenda
Like private businesses, governments are driven by information. Consider the amount of information associated with a single citizen: a birth…
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OpenText and SAP Run Together for Exceptional Customer Impact
As we gear up for another year at SAPPHIRE, I’d like to reflect on the strong relationship that OpenText and…
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Digital: Disrupt or Die
I’m pleased to announce the release of my latest book Digital: Disrupt or Die. It’s an exciting discourse about…
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The 6 Most Important Requirements for Enterprise Document Archiving
Guest post by Richard Medina. First published on RichardMedinaDoculabs.com. In What Should You Do with Your Legacy Archiving System?, I…
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Reduce Risk with Secure Information Exchange
Every business is an information business and this is why digitization is a key corporate priority. Every enterprise exchanges massive…
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EIM Success Stories: Turning Information into Innovation
A major natural gas company is experiencing a higher level of internal control over its procure-to-pay process and an 85…
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Marketing automation tools and WEM
While reminiscing about a recent trip to London, England I was reminded of my travels on the Underground. With every…
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