Customer Service
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Customer experience vs. customer engagement
Imagine you have an annual budget of $50,000. Do you spend it all on customer experience or customer engagement? The…
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Transitioning customer communications from paper to digital
When it comes to customer communications, Millennials, we’re told, prefer text and social media messages to phone calls and email.…
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5 best practices to maximizing your EIM investment
As the volume and variety of data in every business explodes, Enterprise Information Management (EIM) solutions are becoming an increasingly…
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Achieving a successful CCM implementation and adoption
When a customer chooses to invest in any kind of Customer Communications Management (CCM) platform, there are two things that…
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What is Customer Identity and Access Management (CIAM)?
Providing digital services to customers is a balancing act. You need to deliver outstanding customer experience at the same time…
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7 best practices in customer experience
In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great…
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The differing attitudes to digital transformation in the utility sector
There are few utility organizations today that don’t understand or appreciate the benefits of digital transformation. However, a new whitepaper…
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Introducing OpenText Core Experience Insights
According to Forrester Research, 63% of marketers use some sort of journey mapping. Yet customer journeys are more complex than…
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What’s new in OpenText LiquidOffice Release 16 EP7
In every organization, customers and employees enter information on forms because of business processes that require some type of discrete…
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How AI is helping to rethink citizen services
Everyone knows what it’s like to deal with a government contact center: listening to recorded messages and being pushed from…
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Get your creative team on the same page
When it comes to collaborating on creative projects, we know that processes can often get in the way. Your team…
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Creative collaboration for industry-leading enterprise DAM
If you’re involved in any form of digital content collaboration – whether as a designer, copywriter, project manager, or decision-maker…
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Employee experience drives customer experience
The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within…
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SAP Ariba helps customers procure more effectively
When you have millions of customers worldwide that need to seamlessly connect and exchange information every day, data integration becomes…
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Introducing the largest coordinated release in OpenText history
Today’s market-disrupting technologies are driving new and exciting opportunities to transform the way we live our personal lives, the way…
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Announcing OpenText Experience EP6
Exceptional customer experiences set apart enterprises from their competition. To pave the way to success, marketers and lines of business…
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Transforming customer experience with OpenText and Salesforce
The summer of 2019 sees our product relationship with Salesforce® take a giant step forward. We are strengthening our OpenText™…
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What’s new in OpenText LiquidOffice EP6
Every day, customers and employees enter information on forms. Regardless of how they are created, distributed and captured, whether on…
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What’s new in OpenText TeamSite EP6
Keeping up with the pace of business on an enterprise website can be stress-free, or at least less stressful, when…
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Achieving digital transformation in the insurance industry
Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While…
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