Customer Service

Loxam boosts customer service and environmental sustainability with faster document workflows

As the leading equipment rental provider in Europe, Loxam offers construction firms everything from powered access systems to earthmoving machinery. We own a fleet of…

March 6, 2024 4 minutes read
The total experience imperative for Utilities

The total experience imperative for Utilities

Many Utilities now realize that a poor customer experience (CX) can put their organizations at risk, whether it’s reputational risk, or regulatory, financial or compliance…

May 19, 2023 5 minutes read
EX + CX = TX

EX + CX = TX

When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize…

April 14, 2023 3 minutes read
Effective customer information management builds better digital experiences

Effective customer information management builds better digital experiences

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more…

April 13, 2023 4 minutes read
Can a performance and incentives gamification program drive agent performance?

Can a performance and incentives gamification program drive agent performance?

In today’s fast-paced and ever-evolving contact center landscape, performance and efficiency are critical factors in achieving business success. To achieve optimal results, contact centers must…

April 10, 2023 5 minutes read
Harness inbound customer information to transform sales and service operations

Harness inbound customer information to transform sales and service operations

With digital content becoming the norm, capturing all types of incoming customer information is more important than ever before. Many sales and service teams struggle…

February 16, 2023 3 minutes read
Improve agent experience to impact total customer experience

Improve agent experience to impact total customer experience

Many organizations have spent a great deal of focus and technological investments to improve overall customer experience. The practice of customer experience (CX) management focuses…

February 16, 2023 5 minutes read
Top predictions for financial services in 2023

Top predictions for financial services in 2023

With inflation, rising interest rates and general economic uncertainty, last year presented several challenges for financial services institutions (FSIs). As we move into 2023, FSIs…

January 5, 2023 4 minutes read
Make smarter decisions with customer insights and analytics

Make smarter decisions with customer insights and analytics

In a constantly evolving landscape, how can businesses stay ahead? The future of customer experience depends on data. One of the best ways to stand…

August 4, 2022 3 minutes read
Enterprise communications at the speed of the cloud

Enterprise communications at the speed of the cloud

In a world full of disruptions and unexpected events, customer communications have never been so important. The pace of digital transformation has accelerated over the…

June 21, 2022 4 minutes read
Integrate DAM to maximize value

Integrate DAM to maximize value

500 hours of content uploaded to YouTube and 695,000 stories shared on Instagram: what happens in an Internet minute reveals our insatiable appetite for rich…

June 21, 2022 3 minutes read
Powerful new capabilities for data, rich media, and compliance

Powerful new capabilities for data, rich media, and compliance

The last two and half years of the pandemic have created a divide between brands that embraced digital acceleration and those that have not. With…

June 21, 2022 4 minutes read
How to improve donor relations with personalized communication

How to improve donor relations with personalized communication

Strengthening relationships with members and donors is always top of mind for nonprofits. One of the most important ways of achieving this is by thanking…

June 6, 2022 4 minutes read

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