Customer Service
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Integrate DAM to maximize value
500 hours of content uploaded to YouTube and 695,000 stories shared on Instagram: what happens in an Internet minute reveals…
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Powerful new capabilities for data, rich media, and compliance
The last two and half years of the pandemic have created a divide between brands that embraced digital acceleration and…
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How to improve donor relations with personalized communication
Strengthening relationships with members and donors is always top of mind for nonprofits. One of the most important ways of…
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Top 9 reasons to modernize your Web Content Management with OpenText TeamSite
Whether you’re a long-time OpenText™ TeamSite™ user or are using other content management systems (CMS) for your web experiences, here…
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How communications can power an experience-led transformation
A new world demands a fresh approach The world has changed. What was good enough is not cutting it anymore.…
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Why `digital fakers’ have nowhere to hide
I recently attended two really amazing events: the MoneyLive Summit in London and the OpenText™ Middle East Summit in Dubai.…
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Announcing OpenText Cloud Editions 22.1
The last two years have forced companies and organizations of all sizes to reassess their processes and operational methods and…
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Introducing push notifications to power personalized customer experiences at scale
Reach your customers wherever they are with OpenText Notifications Mobile devices are deeply embedded in modern life. In 2021, consumers…
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Announcing OpenText Experience Cloud CE 22.1
Delivering relevant, data-driven, modern experiences Consumers today expect communications that are immediate and seamless. The reality? Well, it’s not quite…
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How to center customer communications in your first-party data strategy
The future of marketing depends on creating experiences that revolve around your customers. By 2025, Gartner predicts that 40% of…
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6 things for marketers to keep in mind as the third-party cookie crumbles
2023 will be the year the cookie crumbles. Google announced plans to delay the phase-out of third-party cookies in Chrome,…
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Announcing OpenText Experience Cloud CE 21.4
Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to…
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Unpacking the OpenText & Google co-innovation launched at Google Cloud Next ‘21
OpenText was a preferred partner at last week’s Google Cloud Next ’21, where we showcased new cloud technologies that empower…
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Enabling highly personalized content at scale with customer data
For content marketers, finding out that the campaign you worked so hard on didn’t hit the spot is incredibly frustrating.…
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Is your speech analytics solution multilingual?
Exceptional customer experience (CX) continues to be paramount for any business. In fact, a Gartner survey conducted in 2020 found…
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Innovating with your customers
From healthcare to supply chains to cyber security, the global pandemic has fundamentally changed how we live and work. Although…
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Finding the needle in your CCM haystack
Modern enterprise communications create a lot of content. Unfortunately, it’s very common for that volume to breed redundant templates and…
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Focus on customer experience to stand out from your retail banking competitors
Conventional marketing wisdom dictates that acquisition is where you focus all your efforts. After all, you need new customers to…
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Aspire: OpenText an Overall Leader in the CCM market
For the fourth year in a row, independent consulting firm Aspire has ranked OpenText as an Overall Leader in the…
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How utilities can boost engagement, retention, and profits
Utilities have undertaken a large transformation journey to leverage new technologies (such as AI, IoT, robotics, etc.) to achieve their…
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