Customer Service
Drive customer success with OpenText Experience Cloud 24.2
Customers are at the heart of every thriving business.
Predictions for the financial services industry in 2024
The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest…
Rolling Out New Enterprise Software? Steps for a Successful Launch
So, you’ve purchased new software and need to roll it out to your stakeholders. What are some steps you can take to make your product…
How is AI transforming enterprise document accessibility?
The rapid advancement of Artificial Intelligence (AI) is reshaping various industries, and one significant area where AI is poised to make a profound impact is…
Top things you may have missed at Dreamforce 23!
What an inspiring and epic Dreamforce, September 12-14, with the OpenText team! It was fantastic to connect with people and colleagues face to face to…
How AI will transform speech-enabled IVRs
In the Total Experience economy, self-service speech-enabled Interactive Voice Response (IVR) systems play a crucial role in providing a seamless and efficient customer experience. IVR…
Mastering Total Experience at OpenText World 2023
It’s a new world – everyone’s expectations have evolved, and the customer is always right. The experiences we provide our customers are no longer obligation…
Boost employee engagement; productivity will follow
Measuring employee productivity can be tricky business. For certain roles, the metrics may seem obvious, such as active pipeline for sales reps or average response…
Elevate your call center’s performance with agent experience software
Call centers often face the challenge of increasing the number of interactions while keeping agent staffing at current levels. This situation calls for a revolutionary…
Effective communication for a successful customer workshop
Here’s a Jeopardy question for you: “Concerns not being acted upon, wrong person at the wrong meeting, no direct access and a lack of message…
Transform your call center into a revenue-generating powerhouse with agent experience management
By prioritizing enhancement of the agent experience, call centers can unlock their potential to deliver outstanding customer service, drive sales, and achieve revenue growth. This…
5 ways agent experience management improves CSAT and NPS scores
Agent experience management (AXM) is an imperative practice for creating a holistic and exceptional customer experience. If it’s not embraced organizations, it becomes very challenging…
To upgrade, or not to upgrade…that is the question for enterprise software users
Upgrading a major software application can be challenging. Many factors come into play, including budget issues, downtime, upskilling the staff, and addressing software and automation…
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