Customer Service
Baptist Hospitals of Southeast Texas makes more time for patient care by moving fax services to the cloud
Guest author William Toon, CIO at Baptist Hospitals of Southeast Texas, explains how moving to OpenText™ RightFax™ Connect will unlock cost-savings and free clinicians to spend more time with patients.
Make magic with integrated rich media in digital experience management
6 reasons to integrate DAM with your content management system
• 3 minute read
Is your Contact Center as a Service PCI-DSS compliant?
Navigating the world of data security can sometimes feel overwhelming, however, understanding the Payment Card Industry (PCI) Data Security Standard it is crucial for anyone…
• 4 minute read
Embark on a journey to next-level personalization
Unlock the power of personalization with 5 layers of maturity
• 4 minute read
Self-service content and experience at your fingertips
Serve up better DIY experiences for customers and employees across all touchpoints
• 4 minute read
What’s new in OpenText Aviator Search
OpenText™ Aviator Search allows customers to conversationally interrogate their data and discover answers easily and securely in order to gain critical business knowledge.
• 3 minute read
Reimagine information with Cloud Editions (CE) 24.3
The latest innovations in Business AI, Business Cloud, and Business Technology
• 7 minute read
10 ways AXM and AI raise the bar for customer service and customer success
The transformative impact of generative AI on customer service and customer success
• 5 minute read
10 common objectives in customer service and customer success
Customer success and customer service are increasingly intertwined, playing critical roles in enhancing customer experience, reducing churn, and driving loyalty.
• 5 minute read
Ensure global compliance with enterprise document accessibility solutions
Five principles to ensure inclusivity for all individuals
• 5 minute read
Five ways to delight the modern customer
Redefining customer success in the age of the customer
• 5 minute read
Guarding the grid: How utilities harness data to boost safety and productivity
Guest author Don Lytle, Senior Analyst in utilities, explains how he has helped companies deliver instant access to asset data with OpenText Extended ECM
• 4 minute read
Transforming your customer interactions
Enable operational excellence to increase customer engagement, satisfaction, and loyalty.
• 3 minute read
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