As coronavirus cases increase around the world, businesses are struggling to support the productivity of a growing employee base who are required to work from…

2020 marks the 20th anniversary of OpenTextTM Exstream. It is hard to believe that the market-leading Customer Communications Management (CCM) software was “born” in the…

According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a new customer in under 40…

The Salt River Project (SRP) is a public utility that serves users and the environment by going beyond the essentials. While the not-for-profit supplies power…

In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great experience only means good things for…

Business continuity can be a challenge when virus breakouts, natural disasters or political upheaval lead to travel bans. While protecting the health of employees and…

In content and information management platforms, content is typically created and used internally to document projects, capture knowledge and provide compliance – all of which…

In not the too distant past, companies carried out business the old fashion way, where paper was the norm and customers walked into a brick…

Software upgrades are vital for organizations to improve performance. To maintain a competitive advantage, internal resource efficiency and service levels, organizations must ensure they are…

It’s the beginning of a new year — and a new decade — and, for many, it’s time for the annual tradition of setting new…

In the evolving digital world, organizations wrestle with managing an increasing volume of content, finding the current version of a document, and figuring out how…

Everyone who has taken a long road trip with children has heard that incessant question from the back seat: “Are we there yet?” In a…