Omni-Channel

The Art of Banking: How Financial Services Approach Great Customer Experiences

 During a recent conversation with colleagues from the Financial Services sector, one person challenged: “Is there really anything new and…

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Information Right from the Source

Providing high degrees of customer service, while managing costs is a balancing act that is extremely difficult. Customers expect higher…

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Multi-Channel Demands: “Your Data, in Their Hands”

DM Magazine is a widely recognized bi-monthly publication circulated in the United Kingdom that focuses on Document Management and related…

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Supply Chain Symphony: Three Trends, One Prediction

 Each year at this time, supply chain geeks (and I use this term with great regard and affection) eagerly await…

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Problems Become Solutions: Actuate for CCM

In our last post, we explained how Actuate’s CCM solution was designed to address the problems that have traditionally plagued…

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Customer Experience Management: Art vs. Science

This is a CMSWire cross-post. There is a long-standing debate as to how much of customer experience management is science…

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Unveiling Brand Moments That Matter

I am very excited for the latest release of our Web Experience Management product – we are transforming organizations worldwide…

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Customer Communications Management: The Rundown

Here at Actuate, we get asked this question a lot: What exactly is Customer Communications Management (CCM)? Consider organizations that…

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Productive or Time Wasting – Can We Stop Asking the Question Now?

This image has been floating around Facebook for a few weeks now and it really struck a chord with me.…

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While reminiscing about a recent trip to London, England I was reminded of my travels on the Underground. With every…

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How the ‘Omnichannel’ Effect Placed a Curse on UK Consumer Electronics Retailers

Over the past two months the so called ‘Omnichannel’ effect has been tightening its grip on the UK retail industry.…

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In 2013, online marketplaces will shape the content collaboration agenda for omnichannel retail initiatives

Consumers are all the rage. It may sound controversial, and perhaps not as exciting as Tickle Me Elmo or Wii…

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How Adaptive Case Management Can Help in the Battle for Same Day Delivery

The award for special delivery arguably goes to Santa Claus, but this holiday season delivery may also prove to be…

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Omnichannel Retail – don’t drop (ship) the priority of visibility and performance metrics!

I am really enjoying video blogging, so I’m wrapping up the drop ship blog series with another video. Today’s topic…

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Financial Services and Mobile: What Next?

The past twelve months has been full of market announcements and technology roll-outs in mobile-based Financial Services. I don’t think…

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