Omni-Channel

What Jonah Hill Taught Us about Omni-Channel Retailing

In the movie the 40-Year Old Virgin, Jonah Hill’s character walks into a store named “We Sell Your Stuff on…

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Mobility, Cost-Cutting and Business Analytics: The Three Amigos of Paperless Communication

If your organization prepares and provides activity statements and other types of customer account documents, then you know electronic communications…

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Nostalgia and Product Catalog Management (PCM)

I recently did a webinar (see webinar here: http://opentext.com/campaigns/better-brand-engagement.htm ) with John Sprouse from Deloitte Consulting, in which we discussed…

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2020 Agenda: Are You Ready?™

By the year 2020, technologies like the cloud, mobile devices, big data, and the Internet of Things will have digitized…

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Going from ‘good enough’ Customer Experiences to ‘great’ ones means paying attention to the little things in 2014

Not long ago, comprehensive marketing strategies involved a combination of print advertising, radio and television spots, direct mail, email campaigns,…

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Introducing the Experience Suite

This year’s theme at Enterprise World was the Power of Information. How appropriate that according to a recent report by…

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Driving Innovation & Growth

The growth of unstructured information inside the enterprise is staggering. In fact, experts estimate that over 80 percent of data…

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Navigating the Customer Experience at Enterprise World

Ifyou have ever tried to organize a surprise party for your friend, childor significant other, you know it is quite…

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Finding Our Way with Digital Asset Management

by John Price [This article was also published in CMS Wire, 10/9/2013.] In one sense DAM is all over the…

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The Art of Banking: How Financial Services Approach Great Customer Experiences

 During a recent conversation with colleagues from the Financial Services sector, one person challenged: “Is there really anything new and…

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Information Right from the Source

Providing high degrees of customer service, while managing costs is a balancing act that is extremely difficult. Customers expect higher…

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Multi-Channel Demands: “Your Data, in Their Hands”

DM Magazine is a widely recognized bi-monthly publication circulated in the United Kingdom that focuses on Document Management and related…

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Supply Chain Symphony: Three Trends, One Prediction

 Each year at this time, supply chain geeks (and I use this term with great regard and affection) eagerly await…

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Problems Become Solutions: Actuate for CCM

In our last post, we explained how Actuate’s CCM solution was designed to address the problems that have traditionally plagued…

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Customer Experience Management: Art vs. Science

This is a CMSWire cross-post. There is a long-standing debate as to how much of customer experience management is science…

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Unveiling Brand Moments That Matter

I am very excited for the latest release of our Web Experience Management product – we are transforming organizations worldwide…

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Customer Communications Management: The Rundown

Here at Actuate, we get asked this question a lot: What exactly is Customer Communications Management (CCM)? Consider organizations that…

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Productive or Time Wasting – Can We Stop Asking the Question Now?

This image has been floating around Facebook for a few weeks now and it really struck a chord with me.…

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Marketing automation tools and WEM

While reminiscing about a recent trip to London, England I was reminded of my travels on the Underground. With every…

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How the ‘Omnichannel’ Effect Placed a Curse on UK Consumer Electronics Retailers

Over the past two months the so called ‘Omnichannel’ effect has been tightening its grip on the UK retail industry.…

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